IT Risk & Operations Manager

Key Responsibilities

• Ensure application and service referentials are accurate, up to date, and consistently maintained across the Tribe
• Ensure services are properly documented, enabling squads to focus on delivering customer value
• Lead and coordinate major incidents and crisis situations, including participation in crisis calls
• Ensure rapid service restoration with minimal business impact and manage customer communications on digital channels
• Perform root cause analysis and follow up on structural corrective actions
• Define and maintain disaster recovery scenarios and participate in annual bank-wide disaster recovery exercises
• Collaborate closely with Security CoE teams to manage risks, audit recommendations, control plans, and application vulnerabilities
• Ensure timely remediation of security threats and maintain strong alignment with cybersecurity and compliance requirements
• Provide regular progress updates and reporting to stakeholders

Required Experience & Skills

• Minimum of 5 years of relevant experience in IT risk, operations, or digital environments
• Strong exposure to digital security, risk, process, and asset management
• Experience working in an Agile environment
• Proficient in Excel and PowerPoint
• Hands-on experience with BNPP Fortis tools such as Archer and/or ServiceNow
• Strong stakeholder management, reporting, and communication skills
• Good understanding of the BNP Paribas Fortis IT landscape