Store Manager

Store Manager — Luxury Retail (Confidential)

Location: Antwerp | Contract: Full-time | Start: ASAP

Overview

A leading luxury house is seeking a Store Manager to lead the overall performance of a boutique in Antwerp. This role drives commercial results, elevates the client experience, and builds a high-performing team in a client-first, well-run environment.

Key Responsibilities

Commercial Leadership & Growth

• Own the store business plan, translating company priorities into clear weekly/monthly actions.
• Use performance data and local market insights to identify opportunities, improve conversion, and accelerate growth.
• Build a strong clienteling culture to drive retention, loyalty, and long-term relationships.
• Capture and act on client feedback to continuously enhance service standards and satisfaction.
• Monitor the competitive landscape to identify opportunities and mitigate risks.

Client Experience Excellence

• Ensure every interaction reflects brand standards, delivering a consistent, personalized, and memorable experience.
• Champion service rituals and client journey excellence across all touchpoints.

Team Leadership & Development

• Recruit, inspire, and develop a high-performing team focused on service, performance, and collaboration.
• Coach on the floor daily: selling skills, clienteling, product knowledge, and service behaviours.
• Set clear objectives, lead performance reviews, and support development plans.
• Foster a positive and inclusive culture with balanced scheduling and strong team engagement.

Performance, Profitability & Financial Ownership

• Deliver sales targets and productivity KPIs while protecting margin and profitability.
• Monitor the store P&L, manage expenses, and ensure budget discipline.
• Partner with internal teams to optimize assortment, stock flow, and replenishment

Operations & Store Standards

• Oversee day-to-day operations to ensure smooth execution and strong compliance.
• Maintain impeccable store standards: organization, cleanliness, and visual presentation.
• Embed an omnichannel mindset and drive related KPIs to maximize opportunities and client satisfaction across channels.

Profile

• Proven leadership experience in premium or luxury retail, ideally in a high-traffic flagship environment.
• Strong commercial mindset with a track record of delivering targets and improving KPIs.
• Confident people leader with strong coaching, performance management, and talent development skills.
• Comfortable with analytics, reporting, and action planning.
• High standards in client experience, service culture, and operational excellence.

Skills & Competencies

Core capabilities

• People development & leadership
• Retail operations & standards
• Financial and KPI management (sales, productivity, stock, P&L)
• Store strategy & business planning
• Inventory and VM partnership
• Negotiation and stakeholder management
• Market and trend awareness
• Flemish & English Fluent is a must

Soft skills

• Client-first mindset
• Supportive, accountable leadership
• Influence and impact orientation
• Adaptability and resilience
• Entrepreneurial drive
• Strategic, forward-thinking approach