Application Support Consultant (Belgium)

🌐 About Us

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

So… What does it mean to be a #Nextlaner?

• Be part of a growth-oriented culture.
• Collaborate with colleagues from all over the world.
• Believe in the Power of ideas and the diversity of thought.
• Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.

📋 Context of the Position :

The support discipline is the spill in the Professional Services department within Nextlane Benelux. As a Support Consultant, you are the first point of contact for our customers and answer user cases and find solutions. You take care of registering and managing the incoming questions and solving them. You guarantee good accessibility and customer friendliness and recognize commercial opportunities with the customer. You install and maintain our products. You assist the Consultant with customer cases, customer trainings, customer start-ups and commercial processes.

🎯Your responsibilities :

As a key member of our team, you'll be responsible for the following missions and you will report directly to the Support & Consultancy Manager Benelux.

Responsibilities:

• Registrer, answer, document and solve customer cases and solutions
• Install and maintain Nextlane products
• Configure Nextlane products, with regards to the customers’ needs
• Deliver user trainings
• Support our customers onsite for Go-live
• Create and adapt project deliverables, such as user guides and process helps
• Participate into internal and transversal projects (working on products, on processes improvements, etc.)

🕵️What we are looking for :

Experience: 2 years of experience as support consultant

Languages: Fluent in french and flemish, dutch is a bonus.

Technical Skills:

• little experience in setting up software
• – SQL knowledge
• – Accounting skills

Interpersonal skills:

• Written and oral communication in Flemisch/Dutch and French
• Customer relationship management
• Teamwork, team spirit, cross-collaboration with other departments
• Positive and energetic
• Eager to learn
• Proactive
• Rich in initiative
• A go-getter

🤝Our Recruitment Process:

30 minutes call with our Talent Acquisition Specialist.

One interview with the manager

One interview with the support director in Belgium

Join us and be part of the Nextlane adventure that is shaping the future of the automotive industry!

💎Our Advantages

We value flexibility and trust within our corporate culture, offering benefits that reflect our commitment to our teams:

🏡 Possibility to telework up to 2 days a week!

👩⚕️ Pension Plan (Securex) and company car

🌴 20 days of vacation and 12 days working hours reduction.

🤝 Diversity, Equity, Inclusion & Belonging:

We are committed to enabling everyone to feel included and valued in the workplace. We believe that the company and its culture are strongest when they are made up of diverse experiences and backgrounds.

We welcome applications from people with disabilities. If you are a person with a disability and need help, please let us know so we can talk about how we can best support and make any adjustments that may be necessary.

All qualified applicants will receive consideration for employment regardless of age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.

🌍 What does it mean to work at Nextlane?

Join a young and fast-growing company, where you can work on new and ambitious projects.

International and multicultural environment.

Collaboration between colleagues.

We truly believe that Nextlane is a great place to work and develop your talent! Sign up for our offer and find out why.