Corporate Information Technology Manager

About the Company

Our client is an international, mission-driven company supporting large multinational organizations through technology, data and compliance solutions.

About the Role

To strengthen their internal IT capabilities, they are looking for a Corporate IT Operations Manager to lead the IT Operations function and ensure secure, reliable and future-ready services across multiple offices. This is a hands-on leadership role combining team management (6 It support engineers), service delivery, architecture oversight and business partnership.

Responsibilities

• Team Leadership
• Manage, coach and develop an IT Operations team
• Set clear priorities, objectives and ownership
• Remove blockers and enable high performance
• Foster a culture of trust, accountability and continuous improvement
• Conduct 1:1s, performance reviews and career development plans

• IT Operations & Service Delivery
• Oversee daily IT operations across multiple offices
• Ensure availability, stability and security of all corporate IT services
• Define and manage SLAs and performance metrics
• Lead incident, problem and change management
• Maintain documentation and knowledge base for self-service

• Architecture & Infrastructure
• Lead the design and evolution of IT Operations architecture
• Ensure redundancy, backup and disaster recovery strategies
• Manage upgrades, lifecycle and modernization initiatives
• Stay ahead of new technologies and best practices

• Security, Governance & Vendors
• Ensure compliance with security standards and policies
• Implement IT policies and procedures
• Manage vendors and contracts
• Control budgets and costs

• Business Partnership
• Collaborate closely with stakeholders to define the IT roadmap
• Translate business needs into scalable solutions
• Act as a trusted partner for internal users and leadership

Qualifications

• Bachelor’s or Master’s degree in IT / Computer Science or similar
• 5+ years managing IT Operations or Infrastructure teams

Required Skills

• Strong people leadership and coaching skills
• Solid background in IT Service Management (ITIL)
• Experience in multi-site corporate environments

Preferred Skills

• Microsoft Azure ecosystem
• Exchange, Intune, SharePoint, Teams, Identity, O365
• Jira & Confluence
• Agile ways of working

Ready to lead IT Operations that truly enable the business? Let’s talk confidentially. Christoph Maassen - c.maassen@nexin.be