Key Account Manager

Key Account Manager (KAM)

About Naos

NAOS
is a major player in skincare, thanks to its three brands:
Bioderma
,
Institut Esthederm
and
Etat Pur
. Beyond its brands and their missions, the ambition of
NAOS
is to become a company that is internationally recognized for its unique and value-creating approach. Going against the flow of mainstream cosmetics,
NAOS
has stood out, right from its beginning, by putting biology at the heart of its innovations.

Today, its three brands follow this cohesive vision:

Bioderma
, Ecobiology at the service of dermatology –

Institut Esthederm
, Ecobiology at the service of aesthetics –

Etat Pur
, Ecobiology at the service of everyone –

NAOS
has made
Ecobiology
a philosophy that is common to all its brands. This approach has led to the development of 80 active patents. It considers the skin as an ecosystem interacting with the environment and defends that teaching the skin to live in that environment is better than just healing it. This positive approach leverages biology to protect and restore sustainably the health and the beauty of the skin. It also considers ecology as a duty to truly respect the interactions between the skin, human beings and our planet. 
NAOS
has been founded in France by
Jean-Noël Thorel
who is a pharmacist-biologist. The company is now the 54
th
largest cosmetic group in the world and it is present in more than 100 countries with experienced growth of 20% growth per year over the past 5 years. Its products are developed and manufactured in Aix-en-Provence, France, at
NAOS
Les Laboratoires where is located the factory and a leading-edge research center.

NAOS
,

Inspired by life, Driven by the heart.

Main mission

As a Key Account Manager, you will be responsible for driving business growth, strengthening partnerships, and maximizing commercial opportunities with our most strategic customers – including
pharmacy chains, wholesalers, e-retailers, and groupments
across Belgium, the Netherlands, and Luxembourg.

Key Responsibilities

Strategic Account Management

• Serve as the main contact and trusted advisor for key accounts (e.g. Medi-Market, Multipharma, NewPharma, ShopApotheke).
• Build and nurture long-term relationships, deeply understanding customers' objectives, challenges, and business models.
• Develop tailored solutions that align customer needs with Naos' strategic goals.

Business Growth & Revenue Generation

• Define and execute strategic account plans and annual business plans to achieve revenue and market share targets.
• Identify growth opportunities and negotiate contracts, pricing, and terms to maximize profitability.
• Drive incremental business within existing accounts through innovative solutions and tailored initiatives.

Performance Monitoring & Market Insights

• Track and analyze account performance, delivering insights and actionable recommendations.
• Monitor market trends, competitive dynamics, and consumer behaviors to inform strategic decisions.
• Translate market intelligence into business opportunities and risk mitigation strategies.

Cross-Functional Collaboration

• Partner with internal teams (marketing, training, demand planning, finance) to ensure seamless execution of account strategies.
• Lead joint business planning sessions and quarterly reviews with key partners.
• Foster collaboration and strategic alignment across departments.

Leadership & Ownership

• Mentor and support junior colleagues, sharing expertise and best practices.
• Contribute to a high-performance, collaborative culture focused on growth and impact.
• Take full ownership of your accounts, projects, and time — operating with the mindset of a business owner.

What we're looking for

• Bachelor's or Master's degree in Business, Marketing, or a related field.
• 5+ years
  of experience in key account management, sales, or business development — ideally within
  pharmaceutical, dermo-cosmetic, consumer health, or FMCG
  sectors.
• Proven success in managing large pharmacy, retail, or e-commerce accounts and delivering commercial results.
• Strong negotiation, influencing, and relationship-building skills.
• Analytical mindset with the ability to turn insights into strategic actions.
• Fluency in Dutch, French, and English is mandatory
  – at negotiation and presentation level.
• Entrepreneurial, proactive, and passionate about delivering growth and impact.
• Willingness to travel approximately
  4–5 weeks per year
  across the Benelux region
  and occasionally abroad
  for business meetings, events, or trainings.

Who we're looking for

The ideal candidate is a dynamic, entrepreneurial, and results-driven commercial leader who thrives in a fast-paced, ambitious environment.

You are passionate about achieving ambitious goals, building meaningful partnerships, and continuously challenging yourself to go further. You treat each key account as your own business, taking full ownership of strategy, execution, and results. Highly self-driven and autonomous, you manage your time, priorities, and projects independently while aligning internal and external stakeholders around shared objectives.

With a proven track record in managing major retail, pharmacy, and e-commerce accounts, you bring excellent negotiation and influencing skills. Your entrepreneurial spirit, analytical mindset, and passion for growth make you a driving force behind sustainable commercial performance — someone who will build the future of Naos in the Benelux market rather than simply maintain the status quo.

What we offer

• A mission-driven, innovative company culture focused on science, sustainability, and purpose.
• The opportunity to shape the success of leading dermo-cosmetic brands in the Benelux market.
• Competitive compensation package with performance-based incentives.
• A steep
  learning curve
  and the chance to grow rapidly by taking ownership, driving impact, and learning directly from a fast-evolving business.

Location
: 1420, Braine-l'Alleud, Walloon Region, Belgium