L2 Azure Engineer

Description:

​​​The L2 Azure Engineer will integrate the Infrastructure Operations Team for the Eurocontrol contract, based in Brussels, Belgium

Main Functions:

He/She will be responsible to

• Maintain the Azure resources including IaaS and PaaS solutions using Terraform.
• Acknowledge, troubleshoot and resolve tickets assigned to the team in a correct way.
• Escalate incidents internally or to 3rd party partners when required.
• Participate, on a punctual basis, on specific projects related to his/her specialty.

The Azure Engineer must have good interpersonal skills and must be a team player.

Physically based in Eurocontrol premises in Haren, Belgium. He/she will locally represent vis-à-vis ECTL concerning Infrastructure Operations.

Reports to:

• Team Leader

In close relations with:

• ATOS' Infrastructure Operations Team
• Incident Manager
• Change Manager
• Problem Manager
• Service Delivery Manager
• CMDB Manager

Duties:

• Maintains and adapts the infrastructure (IaaS, SaaS, PaaS, Network configuration) using Terraform;
• Manage, coordinate, and implement changes on the Azure resources,
• Azure Resources: L2 Incident resolution, Problem resolution;
• Troubleshooting, co-ordination with third party suppliers as well as with the central IT department of the customer;
• Advises the project team and customer request;
• Proactively monitoring system performance;
• Maintains the relevant documents/manuals describing the system and its infrastructure;
• Provides input for Incidents/Problems/Defects post closure analysis to the Incident/Problem Manager and/or the Technical Team Leader;
• Provides input in order to organize regular knowledge transfer sessions.

Working Conditions:

• Work shifts of 8 hours covering the time range between 08h30 and 16h30 from Monday to Friday with some flexibility required when overtime is exceptionally needed.

Additional requirements:

• Good communication skills