Freelance Head of Customer Service, Michael Page

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Plaats

Zaventem
1930
Vlaams-Brabant
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-02-19

Online to:

2026-04-20
EUR 15.00 HOUR

Freelance Head of Customer Service

Lead an international export team in full transition
Drive impact in complex after-sales & customs ops
About Our Client
This opportunity is with a large organization in the industrial/manufacturing sector, known for its commitment to delivering high-quality products and services. The company operates in Zaventem, offering a professional and structured working environment.
Job Description
As a Freelance Head of Customer Service your responsibilities are:
Lead and manage the customer service team to achieve operational goals.
Ensure timely and accurate order processing and delivery coordination.
Develop and implement strategies to improve customer satisfaction.
Collaborate with internal departments to streamline processes and enhance efficiency.
Monitor and report on key performance indicators (KPIs) related to customer service.
Handle escalated customer inquiries and provide effective solutions.
Ensure compliance with company policies and industry standards.
Identify opportunities for training and development within the team.
The Successful Applicant
A successful Freelance Head of Customer Service should have:
Proven experience in Customer Service Management
Strong people management skills (international team management)
Experience in export environments with complex customs regulations
English mandatory (international / English-speaking team) - Spanish is a plus
Structured, diplomatic profile able to manage sensitive situations
What's on Offer
Our customer offers you:
A competitive daily rate
An opportunity to work within a large organization in the industrial/manufacturing sector.
A temporary contract with a focus on impactful and meaningful work.
A professional workplace located in Zaventem.
If you are ready to take on this challenging and rewarding role as an IM Head of Customer Service, we encourage you to apply today

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