Senior Receptionist

Receptionist

Full-time | Brussels

ABOUT MS AMLIN

MSIG EUROPE is part of a global top-10 insurance group MS&AD, with three main legal entities' operating in the Lloyd's, UK, Continental European and Bermudian markets. We have an enviable reputation for our customer knowledge, claims service and the specialist insurance and reinsurance expertise we apply. We provide the type of security leading organisations need to break new ground, innovate and offer life-changing services and amenities to some of the world's most challenging regions. Our record extends back over 300 years and today we have more than 1800 people in more than 20 locations worldwide.

We are experts in underwriting, with both technical capability and deep knowledge of the areas we insure. Our claims service aims for equality, with efficient, fair and timely claims management.

We're going through an exciting period of modernisation and transformation for which we need entrepreneurial thinkers to help execute our strategic vision for growth. We're on a dynamic path and we need you to help shape it.

MSIG EUROPE is committed to taking a flexible approach to working, with a Work Life Better scheme to allow our employees more control over when and where they work, while still continuing to meet our client demands.

ABOUT MS AISE

MSIG EUROPE is a long standing local specialty insurer. Our strategy is 'to provide efficient knowledge-based service propositions to our commercial clients based on a dual distribution model (Bespoke and Streamed line business)'. Our corporate (international) approach and an efficient proposition for the SME clients (supported by digitalisation initiatives) will be key to reach our final goal.

ABOUT THE JOB

The receptionist is part of MSIG EUROPE. You will be part of the Netherlands, Belgium and France team, reporting into the Head of Operations & Outsourcing (HOO) based in Amstelveen. Your specific focus will be on the Brussels office, located in the Zenith building (on walking distance of the Brussels Noord train station). With a total of around 2400 squared meters, the office is home to around 140 colleagues (on average, colleagues work 2-3 days per week at the office).

As the receptionist, you will be part of a team of 2. The office management team has the full responsibility for all reception related tasks. A more detailed description of your responsibility is provided below.

Reception

• Ensure the reception operates in an efficient and professional manner with customer focus at all times;
• Answer and transfer calls through in an efficient and fast way;
• Assist (internal/external) clients/visitors etc. in a consistent way;
• Friendly and polite attitude;
• Keeping the reception area clean and tidy and all paperwork secure;
• Ensure the reception is fully available between core opening hours and open and/or close the office on time
• Supporting the European Facility Manager in any required activity linked to either the Brussels office or the office overarching Facility Services strategy.
• Ensure all local site Controls  and processes are monitored and raise any Risk related or H&S issues.

Role Requirements

• You have at least 8 years of experience in the reception services industry.
• You have a strong service and delivery mindset, you get the job done.
• Strong collaboration and communication skills are required to oversee all different activities and to ensure that all services are carried out against the agreed service specifications
• Ownership. The Brussels office is your domain, and you take the full responsibility for all office related matters.
• Pro-active attitude to work – you avoid that major issues occur, because you are on top of the services provided to our staff. You always look for improvement to further improve reception and facility services.
• You're a team player who knows when and what to align with your key stakeholders.

What you can expect from us:

A competitive salary and benefits package is a given, but you can also expect:

• A great international team and supportive colleagues;
• An open mind (especially to new ideas and ways of doing things);
• A strong focus on diversity, inclusion and equal opportunities;
• A role with impact;
• Focus on change and personal development.