Customer service representative with fluent French a...

Role:
Customer service representative with fluent French and Dutch

Salary:
€47K p/a pro rata

Contract:
8 months

Work model:
onsite

Work hrs:
(Mon –Fri office hrs)

Location:
Kontich, Antwerpen, Belgium

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in both Dutch and French.
• Provide accurate information about products and services offered by the company.
• Assist customers in troubleshooting product issues and provide clear solutions.
• Document all customer interactions and maintain accurate records.
• Collaborate with technical support and other departments to resolve customer issues efficiently.
• Identify and escalate priority issues to the appropriate teams when necessary.
• Ensure customer satisfaction by following up on unresolved issues in a timely manner.

Requirements:

• Fluent in Dutch and French, with excellent verbal and written communication skills.
• Previous experience in customer service.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced and team-oriented environment.
• Proficient with customer service software and Microsoft Office Suite.
• Empathy and a genuine desire to help customers resolve their issues.
• Availability to work flexible hours, including weekends and holidays if needed.