Front office Manager

Together with your team, you ensure a unique guest experience and optimal service every single day. You supervise your team of supervisors, employees, and interns. You train and coach them whenever necessary, and they know they can always rely on you. If you notice that certain procedures don't fully align with guest needs, you know exactly what is required to implement new procedures. You also pass that knowledge and sense of responsibility on to your team.

You are flexible and respond proactively to changes in your team's staffing levels. You ensure the correct administrative handling of ongoing matters and make sure everything is properly documented.

You are also closely involved in revenue maximization through upselling, revenue management, cost control, and quality improvements. In addition, you have daily contact with our Housekeeping department, which is facilitated by an external company, to ensure that the day runs smoothly. Every shift brings new challenges, but one thing never changes: you deliver quality and exceed the expectations of both guests and your team.

LEONARDO HOTEL ANTWERPEN

Leonardo Hotel Antwerp is located in an impressive building with a modern, bright interior. The hotel is situated right in the city center, opposite the popular Antwerp Zoo and Antwerp Central Station. It is the perfect base for our guests visiting the Belgian fashion capital.

The hotel features 108 rooms spread across 5 floors, a fitness area, and a beautiful breakfast room where guests can enjoy a varied breakfast buffet. The lobby and bar are the ideal place to unwind at the end of the day. At the bar, we treat our guests to a Belgian beer, or you share your favorite spots in the city.

WHAT ARE WE LOOKING FOR?

• You have at least a bachelor‑level working and thinking ability (Hotel Management School is a plus).
• You have at least 3 years of relevant experience in a comparable working environment.
• You inspire your team to go that extra mile for our guests.
• You have an eye for detail while maintaining oversight of the entire department.
• You know how to handle revenue maximization and cost control.
• You are proactive in decision‑making and naturally take responsibility.
• You have a good command of Dutch and English, spoken and written. Knowledge of an additional modern foreign language (French, German, or Spanish) is a strong advantage.
• A flexible schedule is no problem for you.

WHAT DO YOU RECEIVE FROM US?

• Travel allowance starting from 10 kilometers.
• Overtime can be paid out or saved as additional time off.
• Training and development opportunities.
• Growth opportunities within the organization.
• The possibility to purchase products at a discount through a tax‑benefit program.
• Worldwide employee discounts.
• An introduction experience including an overnight stay, dinner, and breakfast.
• The mentioned salary is gross per month and applies to candidates aged 20 and above.

COME SOON TO DRINK COFFEE WITH US
Let us know if you want to become part of our team We would like to receive your motivation letter and resume. Questions? Contact the recruitment department: -