Customer Support Engineer

Our client is looking for a Customer Support Engineer to work onsite in Brussels. This would be a quarterly extended contract/freelance role.

• The 5*8 hour L1 service provider picks up the phone from the customer
• Help the customer through the troubleshooting steps and their own knowledge, which they learned during the trainings.
• Can he help? Ticket is closed
• Can't he? Ticket is being escalated to the L2 Engineer
• Guide customer to collect information and log accordingly
• Assist to create the ticket for customer according procedure

Requirement:

• French and English are mandatory
• Effective phone call handling skills and able to handle complains properly
• Analytical thinker, quickly guide the customer to the solution.
• Eager to learn – (a day not learned is a way not lived mentality)
• Proactive attitude and Team worker
• Experience with customer support and service orientated
• Fan of procedures and experience with a CRM system
• (electro)Technical background (preferably, not mandatory)
• Computer use skills (Microsoft Office and other, mainly web based applications)