Field service engineer

Field service engineers ensure the operation of local IT infrastructure by performing on-site installations, maintenance, repairs and issue resolution. They act as an escalation point for critical incidents, ensuring secure service continuity and driving customer engagement. 

For our plant in Wielsbeke your responsabilities are: 

• ensure operation of local infrastructure service
• act as escalation manager to regional or central IT in case of business-critical  incidents
• conduct on-site installations, repairs and maintenance of telecom and IT equipment, ensuring minimal downtime and enhanced customer satisfaction 
• collacorate with cross-functional teams to develop and inplement service improvement plans, driving operational efficiency and customer engagement

What do we offer?

• A varied role with room for your own input
• Internal and external training opportunities
• A stable working environment within a family-like group
• Good remuneration with fringe benefits such as a company car, lease bike, meal vouchers, group and hospitalization insurance, eco vouchers, CAO90 bonus, etc.

Who we are looking for? 

• you have a background in an general IT role: IT service management, operations support, infrastructure engineering, end user support.. 
• you speak or have knowledge of Dutch, English and French
• you have good planning skills 
• you can set priorities and you are hands-on