Junior Information Technology Support Engineer

We are seeking a dedicated and technically skilled IT Support Engineer to join our team in Brussels. This role is ideal for someone who thrives in a fast-paced enterprise environment and is fluent in Dutch, and English.

As the first point of contact for IT-related issues, you will ensure smooth and efficient technical support for our users on site.

Key Responsibilities

• Act as the first line of IT support via phone, email, and ticketing systems.

• Provide onsite hands-and-feet support for hardware (laptops/desktops, printers), OS installations, Outlook configurations, and basic networking.

• Support enterprise IT environments with VPN, Wi-Fi, IP, DNS, and other networking technologies. • Manage user account support including password resets and account unlocks.

• Use SCCM, Intune, and Jamf Pro for device management and software deployment.

• Install, troubleshoot, and support Windows 11 and macOS systems.

• Accurately log, prioritize, and resolve support requests in alignment with SLAs and KPIs.

• Document all interactions, resolutions, and escalations thoroughly in the ticketing system.

• Participate in on-call support and be available for rotating shift schedules.

• Follow up proactively with users to ensure satisfaction and resolution.

Required Qualifications

• Minimum 2 years experience in onsite IT support in an enterprise setting.

Strong troubleshooting and installation skills for both hardware and software. • Proficient in SCCM, Intune, and Jamf Pro.

• Deep understanding of Windows 11, macOS, and networking basics.

• Fluent in Dutch and English – both written and spoken.

• Excellent communication and interpersonal skills.

• Strong sense of ownership, with a self-motivated and continuous learning mindset.

Rate-up to 200 euro per day