Customer Service Manager

This is a position within Keller Executive Search and not with one of its clients.
his senior position will lead Customer Service for Keller Executive Search in Antwerp, Belgium, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact.
Key Responsibilities:
- Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals.
- Build and lead a high‑performing Customer Service team; set clear objectives and coach managers.
- Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence.
- Establish scalable policies, processes, and tooling for Customer Service across regions.
- Partner with executive leadership and cross‑functional stakeholders to deliver outcomes.
- Manage budgets, vendors, and risk within the Customer Service portfolio.
[Dutch]
Deze functie is binnen Keller Executive Search en niet bij een klant.
Als Senior Customer Service Manager in Antwerp, Belgium bent u op senior niveau verantwoordelijk voor de strategie van de functie en meetbare resultaten. De rol vereist nauwe samenwerking met leidinggevenden en schaalbare processen.
Kernverantwoordelijkheden:
- Meerjarenstrategie formuleren en vertalen naar kwartaalplannen met KPI's.
- Teams leiden met focus op coaching en hoge prestaties.
- Datagedreven besturing en continuous improvement inrichten.
- Budgetten en leveranciers beheren; contracten uitonderhandelen.
- Processen ontwerpen conform lokale wet‑ en regelgeving.
- Samenwerken met relevante afdelingen.
- De functie vertegenwoordigen richting directie.

- 7+ years of progressive experience in Customer Service with 4+ years leading managers.
- Proven track record building programs at regional or global scale.
- Strong analytical skills; ability to translate data into decisions.
- Excellent communication and stakeholder‑management skills.
- Bachelor's degree required; advanced degree or relevant certification preferred.
- Experience in professional services or recruitment industry is an advantage.
[Dutch]
Eisen:
- 7+ jaar relevante senior ervaring; leidinggeven aan managers.
- Aantoonbare resultaten in schaalbare processen en OKR's.
- Sterke analytische en financiële vaardigheden.
- Uitstekende communicatie met stakeholders.
- Kennis van lokale wetgeving en normen.

• Competitive compensation: €105,000–€135,000 EUR
• Opportunities for professional growth and leadership development.
• Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
• Full medical coverage.

Arbeidsvoorwaarden:

• Salarisrange: €105,000–€135,000 EUR
• Doorgroeimogelijkheden.
• Platte organisatie en open communicatie.
• Volledige medische dekking.

Equal Employment Opportunity Statement:
Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.
Commitment to Diversity:
An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.
Data Protection and Privacy:
Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.
Pay Equity:
Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.
Health and Safety:
Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.
Compliance with Law:
All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.

Gelijke kansen:
Keller Executive Search biedt gelijke kansen conform toepasselijke wetgeving.
Diversiteit:
Een inclusieve en eerlijke werkomgeving wordt actief bevorderd.
Gegevensbescherming:
Persoonsgegevens worden uitsluitend voor wervingsdoeleinden verwerkt volgens de wet.
Beloningsgelijkheid:
Beloningspraktijken worden beoordeeld ter ondersteuning van loon gelijkheid.
Gezondheid en veiligheid:
Verplichtingen inzake arbo‑wetgeving worden nageleefd.
Naleving van wet- en regelgeving:
Praktijken voldoen aan toepasselijke wetten en regels.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.