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Remote - IT support Engineer

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Remote - IT support Engineer

Job Description We are looking for a motivated IT Engineer to join our team in Zaventem. You will support and help build Japanese customers' IT infrastructure and network systems. This includes both remote and on-site technical support, as well as direct communication with clients to understand their needs and ensure reliable, secure systems. Responsibilities Support, maintain, and improve IT and network infrastructure (local/cloud) Provide remote and on-site technical support for hardware, software, and network issues Communicate directly with customers and ensure excellent service delivery Assist in system deployment, upgrades, and new technology implementation Monitor performance, apply security measures, and conduct preventive maintenance Document procedures, configurations, and technical updates Support sales and project teams with technical insights when needed Requirements Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) Around 3 years of experience in IT system administration or support (entry-level applicants also considered) Good understanding of Windows, Linux, Active Directory, and basic network concepts Experience with PC setup, software installation, and basic troubleshooting Experience with routers/switches (e.g., Cisco) is a plus Experience with firewalls (e.g., FortiGate, Palo Alto) is a plus Cloud experience (AWS, Azure) is a plus Familiarity with server racks, cabling, and power setup is an advantage Proficient in English and Japanese Strong communication skills and willingness to learn Able to visit customer sites when needed Reside in Belgium Valid driver's license Available for on-call and weekend support

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