Customer Care Project Officer

General description

J-Tec Material Handling is part of the Katoen Natie group of companies. Katoen Natie is a global logistics and applied engineering provider. To optimally serve its customers, the organization is decentralized in business units. Each business unit acts independently and offers its clients tailor made solutions.

J-Tec Material Handling is the process engineering business unit of the group, offering material handling and process engineering solutions to the industry market leaders, in the chemical and food industries all over the world. We design and build turnkey process installations for our customers. Our company always strives to make a difference in terms of creativity, flexibility and performance. We execute both green- and brownfield projects of different sizes with an average implementation time of one to two years.

We are a fast growing company with an international team of more than 270 employees (and counting). We have offices in Belgium, Spain, Thailand and the US.

Job description

If you are looking for a technical, varied position, than read on quickly. J-Tec is hiring and looking for a Customer Care Project Officer to complete the after-sales team.

You will be the go-to person for advice and will be responsible for the coordination, planning and organization of interventions, maintenance and general technical support for clients. The necessary inspections of existing installations are organized by you in a proactive manner. You will help with the selection of the right critical components (ex. Spare parts).

Together with your colleagues you will offer a complete after-sales service and take care of the administrative follow-up.

Your profile

• You know how to keep an overview at all times and possess strong organizational skills.
• You have broad technical interests, both practical and theoretical, with a general interest in process engineering
• You possess a higher technical degree (Bachelor or Master) or equal by relevant experience.
• You can work independently and act at the same time as a team player.
• Because of your commercial mindset, you understand the needs and expectations of your customer and behave like a partner.
• Relevant process knowledge/experience is an asset.
• You have good communication skills and speak fluently Dutch and English. Knowledge of French or German are an asset.

Required experience

5 years

We offer

• You will be part of a team of experienced and highly motivated colleagues.
• A permanent position in a professional and progressive environment, where personal development is important.
• Internal and external training to specialize in our business and support the growth of your skills and competences.
• A varied function in a growing, international company, with a flat hierarchy and short communication lines.
• An attractive and competitive salary package.