ITS Group Benelux - Configuration & Asset Manager

Functie

Mission purpose

• Coordinate implementation projects of new IT Hardware and solutions in the stores
• This for new stores, stores being remodeled and existing stores, with internal and external partners.
• Support the Stores team on run activities and become a champion on one or more topics making you a reference for your colleagues within IT and business.

Core activities

• Coordinate implementation projects and rollouts of new IT Hardware and solutions in the stores.
• Follow-up store remodelings in close collaboration with the business and technical departments, internal and external.
• Discuss store infrastructure requirements with stakeholders in order to find and agree on the most suitable solution for the store.
• Handle store related demands for additional HW and replacement of obsolete HW.
• Manage the orders for IT related Hardware and its installation.
• Recognize, document and report recurrent store IT issues for review with the solution managers.
• Develop a deep understanding of the store setups and be able to give input to solve incidents and problems escalated by service management.
• Be a tactful conversation partner to the stores in case of IT issues or questions
• Advise and advocate the current IT solutions with a long-term strategy to the stores (roadmap IT)

Operational / organisational

• Monitor the quality and efficiency of existing processes; recognize, review and propose improvements.
• Work in close collaboration with the Stores' RUN team to guarantee trouble-free operation of the stores.
• Be and promote the transversal collaboration between the different IT departments and beyond.
• Support cross project cooperation.
• Translate IT solutions into understandable language for the stores and business partners.
• Have a healthy curiosity for new technologies and retail-specific IT solutions.

• Write documentation and procedures for internal and external distribution
• Actively develop and contribute to establish an up to date Asset Management database (Hardware, licenses, ...)
• Follow-up 3rd party suppliers.
• Place and follow-up purchase orders.
• Have budget awareness to ensure a correct time registration.
• Contribute to the preparation of investment dossier.
• Contribute to knowledge management strategy of the domain.
• Be a source of knowledge for the rest of the team.
• Working (contributing/leading/follow-up) proactively on relevant actions to maintain or improve solution stability, bringing benefit to the business.

• collaborate closely with the different actors :
  • Technical departments
  • IT
  • Stores
• develop his/her own expertise, professionalism and client orientation
• help to optimize internal operations
• support internal communication
• be an active ambassador and encourage colleagues to become more so.

• Previous experience in retail or IT configurationmanagement is a plus
  
• Professional level in English, French and/or Dutch
  

Jouw profiel

• Storingen, incidenten en onregelmatigheden identificeren
  Een diagnose stellen en corrigerende maatregelen toepassen
• De configuratie en architectuur van de informatiesystemen opvolgen en bijwerken naargelang de ontwikkelingen

Aanbod