Software Support Engineer

Ready to combine technical expertise with customer impact?

At InTouch, support engineers are more than troubleshooters. They are key players in delivering outstanding customer experiences. As a Software Support Engineer, you help cities, municipalities and police zones keep their mobility and enforcement platforms running smoothly. Your work has real-world impact on safer and smarter cities. 🌍

Your role

You are the technical bridge between our SaaS platform and our B2B clients. You enjoy digging into complex issues, communicating clearly, and turning problems into sustainable solutions.

What you’ll do

• Provide 2nd-line software support to B2B clients
• Investigate technical incidents and functional questions
• Analyse logs, data and system behaviour to find root causes
• Collaborate with development and product teams on fixes and improvements
• Document solutions and help improve internal processes
• Contribute ideas to continuously enhance our support quality

Why you’ll love working at InTouch

🌟 Real Impact – Work on software used daily by cities and public organisations

🤝 Strong Team Culture – Open communication, mutual respect and collaboration

💡 Ownership & Autonomy – Freedom to improve processes and make decisions

🚀 Innovation Mindset – We experiment, learn fast and keep what works

📚 Learning & Growth – Training, workshops and conferences

🏡 Flexible & Hybrid – Healthy work-life balance with flexible hours

🎉 Team Spirit – Motivated colleagues, informal vibe, regular team moments

Who we’re looking for

We welcome both junior profiles with strong potential and experienced support engineers who want to grow in a SaaS environment.

Soft Skills

• Clear and empathetic communicator
• Calm under pressure and solution-oriented
• Proactive team player
• Positive mindset and eager to learn

Technical Skills

• Strong analytical and problem-solving abilities
• Experience with or willingness to learn: Jira, Confluence, Zendesk
• SQL, XML, CSV – comfortable working with data
• Linux command line basics
• Git / version control understanding

Languages

• Fluent Dutch required
• Comfortable communicating in French

Our Product & Mission

Together with our team of InTouchables, we empower cities and public organisations with innovative SaaS solutions for traffic enforcement and mobility management. Your work directly contributes to safer roads and more efficient cities.

What It Means to Be an InTouchable

• Innovation – Try, learn, improve
• Ownership – See it, solve it, improve it
• Trust & Respect – No ego, strong teamwork
• Curiosity – Ask why, keep learning
• Growth – Feedback is fuel, progress every day

What we Offer

• Competitive salary
• Company car + fuel/charge card 🚗
• 20 holidays + 12 ADV days 🌴
• Hospitalisation & group insurance
• Alan health coverage
• Net allowance & meal vouchers
• Eco cheques
• Mobile subscription 📱
• Cafeteria plan
• Modern office at Droneport Sint-Truiden

Interview process

1. Intro call with HR
2. On-site interview with Head of Customer Support
3. Personality assessment & reference check

Ready to Join the Mission?

Click Apply or send your CV to hr@intouch.be

Equal Opportunities

InTouch values diversity and inclusion. We welcome applications from all backgrounds and perspectives.

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