IT Support Speciallist

We are looking for an experienced and motivated On-Site IT Support Specialist to provide high-quality technical assistance to end users. The ideal candidate will have strong hands-on experience with end-user devices, operating systems, and collaboration tools, as well as excellent communication skills in both French and English.

Key Responsibilities:

• Provide on-site IT support to users, ensuring timely resolution of hardware and software issues.
• Support desktops, laptops, smartphones, and tablets.
• Deliver end-user support for Windows-based computers and standard business applications.
• Assist with setup, troubleshooting, and maintenance of video conferencing systems.
• Ensure incidents and service requests are handled in line with ITIL best practices.
• Maintain accurate documentation of IT assets, incidents, and resolutions.
• Collaborate with other IT teams to escalate and resolve complex issues.

Required Skills and Qualifications:

• Minimum 3 years of experience in:
• On-site IT support (direct interaction with end users)
• Support for desktops, laptops, smartphones, and tablets
• Video conferencing systems support
• Very good skills in all Microsoft Office applications.
• Strong knowledge of Windows operating systems and end-user computing environments.
• Good understanding of mobile device platforms (iOS, Android) and core mobile applications.
• ITIL V4 Foundation Certification is required.
• (If certification is not held at the start of employment, it must be obtained within 3 months; a TM-1 or FP-2 penalty may apply.)
• Language skills: Minimum B2 level in both French and English (spoken and written).