Head of Business Insight

The head of Business Insight & Data Analytics will drive data-driven decision-making across Business Banking. This role focuses on building a robust analytics ecosystem, fostering innovation, and ensuring business continuity through advanced knowledge management. The ideal candidate combines strategic vision with hands-on expertise in analytics, AI, and stakeholder engagement, while leading a high-performing team of experienced analysts.

Key Responsibilities

• Lead a Team of 12 Data Analysts
• Provide strategic direction, coaching, and performance management to a team of professionals.
• Foster a culture of collaboration, innovation, and continuous learning.
• Data-Driven Lead Management
• Design and implement frameworks to optimize lead generation and conversion using advanced analytics.
• Ensure actionable insights drive sales prioritization and effectiveness.
• Center of Expertise for Power BI
• Establish and manage a centralized hub for Power BI best practices, dashboards, and training.
• Promote self-service analytics and empower teams with intuitive reporting tools.
• Innovation & AI Enablement
• Drive adoption of AI and machine learning to enhance predictive analytics and customer insights.
• Identify emerging technologies to boost efficiency and competitive advantage.
• Strategic Prioritization
• Collaborate with senior management to align analytics initiatives with business priorities.
• Balance strategic projects with operational support across multiple teams.
• Knowledge Management & Business Continuity
• Develop and maintain a knowledge repository to ensure continuity and reduce operational risk.
• Implement processes for capturing, sharing, and updating critical business intelligence.
• Stakeholder Liaison
• Act as a key liaison with internal stakeholders in Belgium & the Netherlands to enhance knowledge sharing and collaboration.
• Foster cross-border alignment to strengthen analytics capabilities and business insights.

Qualifications

• Proven experience in data analytics leadership, preferably in financial services.
• Expertise in Power BI, data visualization, and dashboard development.
• Strong understanding of AI/ML applications in business contexts.
• Exceptional stakeholder management and ability to prioritize at senior levels.
• Experience in knowledge management systems and business continuity planning.

Core Competencies

• Strategic thinking with operational agility.
• Strong communication and collaboration skills.
• Ability to lead cross-functional teams and drive cultural change toward data-driven decision-making.

, ING Bank