Bilingual Customer Care Officer FR/NL
Solliciteren
Plaats
Herstal4040
Luik
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-13Online to:
2026-04-14EUR 20.00 HOUR
Bilingual Customer Care Officer FR/NL
Your new mission
As a Bilingual FR/NL Customer Care Officer, you are the first point of contact for our customers and play a key role in their satisfaction. Your objective: to answer their technical and functional questions efficiently, pedagogically, and enthusiastically.
On a Daily Basis, You
welcome and advise customers in French and Dutch, mainly by phone and remotely;
analyze their needs and propose suitable solutions;
diagnose problems and assist customers in using our management software;
collaborate with project and development teams to quickly resolve requests;
participate in supporting and training customers in their user experience.
This role allows you to gain a comprehensive understanding of our solutions and be at the heart of customer relations, in a collaborative and educational environment.
As a Bilingual FR/NL Customer Care Officer, you are the first point of contact for our customers and play a key role in their satisfaction. Your objective: to answer their technical and functional questions efficiently, pedagogically, and enthusiastically.
On a Daily Basis, You
welcome and advise customers in French and Dutch, mainly by phone and remotely;
analyze their needs and propose suitable solutions;
diagnose problems and assist customers in using our management software;
collaborate with project and development teams to quickly resolve requests;
participate in supporting and training customers in their user experience.
This role allows you to gain a comprehensive understanding of our solutions and be at the heart of customer relations, in a collaborative and educational environment.