Field Service Manager H/F

FICHET SECURITY SOLUTIONS | PERMANENT CONTRACT | BELGIUM

Innovation in security has been in our DNA for over 200 years.

Would you like to be part of a leading company in the security sector?

Who are we ?

Fichet Group is an international player specialized in the protection of people, property, and data.

With over two centuries of experience, we design and produce innovative solutions that combine high-quality products with tailor-made services.

Our expertise in risk management and threat analysis enables us to offer a wide range of solutions, including access control systems, safes, and armored doors.

We are committed to excellence, reliability, and customer satisfaction.

At Fichet, you'll work in a people-focused organization driven by innovation and quality.

As part of our growth strategy, we are looking for a Field Service Manager who can make a difference.

You report to the Operations department and work closely with various internal teams.

Your responsibilities:

Leading technicians and service supervisors, with a focus on customer satisfaction and team performance

Managing SERVICE activities and monitoring financial results within your domain

Achieving the SERVICE budget, including sales and invoicing

Ensuring proper implementation of all group processes and tools within your team

Sales and Invoicing

• Achieving the sales budget related to invoicing (job reports, contracts, invoices, credit notes)
• Actively contributing to sales growth through quotes, supporting documents, commercial opportunities, and additional work

Customer Satisfaction and Efficiency

• Deploying the right resources to meet group objectives
• Collaborating with Service Managers for efficient technician scheduling
• Keeping PLANEO up to date (skills, customer data)
• Improving team performance and striving for operational excellence
• Providing technical support to technicians (remote and on-site)
• Managing and monitoring subcontracting, including rate negotiations and quote validation
• Ensuring proper scheduling of approved quotes
• Handling customer complaints (by phone and in writing)
• Analyzing recurring issues and implementing corrective actions
• Aligning workload with available resources
• Management

Leadership

• Organizing daily and weekly team meetings
• Setting objectives and conducting annual performance reviews
• Managing the team's skills and training plan
• Supporting onboarding of new employees
• Ensuring safety and compliance with group policies
• Monitoring proper application of safety rules (PPE, authorizations, training, tools, prevention plan)

Profile :

• You hold at least a bachelor's degree, preferably in a technical field (or equivalent experience)
• You have a minimum of 5 years of technical experience in an industrial environment and/or electronic security
• You are familiar with project management and leading technical teams
• Your organizational skills, ability to prioritize, and excellent communication skills enable you to perform effectively in this role
• Travel is part of the job (frequent within Belgium, occasional abroad)
• You are fluent in Dutch, French, and English
• You hold a valid category B driving license
• You have a clean criminal record

Job Types: Full-time, Permanent contract

Pay: From €50.000,00 per year

Work Location: On the road