Customer Support Administrator

ExecuJet MRO Services is a leading company in the aviation sector, specialized in the maintenance of private aircraft.
From our offices in Kortrijk (Wevelgem airport) and Brussels (Zaventem airport) we provide high-quality services to our customers.

At our location in Wevelgem, we not only perform standard maintenance, but we also take on more complex and long-term projects. Think of heavy maintenance, which involves technical work, extensive inspections and structural repairs. Thanks to our experienced team of experts, we are known as a reliable partner for demanding customers within the sector.

Your role

As a customer support administrator, you are an essential link between the various departments, such as planning, customer service, technicians, finance, etc. You support colleagues in the administrative and operational follow-up of the various new and ongoing projects, and contribute to smooth communication with customers. Thanks to your insight and experience in aviation, you help to raise the service to a higher level.

You are responsible for the administrative follow-up and customer communication around the maintenance projects.
You keep your files up-to-date, follow up on customer questions, and provide clear and professional feedback, in consultation with your close colleagues.

Your tasks and responsibilities

• Provide support to colleagues mainly in customer service, planning, but also with the certifying staff (technicians), finance, ...
• Manage your current and new projects
• Communicate with customers about the progress of projects, additional questions regarding the quotation, approvals, ...
• Proactively follow up on questions and all kinds of other matters that may arise
• You ensure structure within the projects and have an eye for detail, deadlines and customer satisfaction.

Profile

• You have an education or experience in the aviation sector (an education in aviation technology is an added value)
• You are administratively strong, accurate and organizationally skilled
• You can communicate fluently in English and Dutch
• You can handle the MS Office package and quickly learn new systems
• Experience (work and/or internship) in a technical or maintenance environment within aviation is a plus