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- ICT Officer - Functional Analyst

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- ICT Officer - Functional Analyst

The College of Europe is looking for an analytical and enthusiastic ICT Officer - Functional Analyst (100% FTE), with a passion for processes and a healthy interest in technology, to join the ICT Office on the Bruges campus as soon as possible. Based in Bruges, the ICT Officer - Functional Analyst will work under the direct supervision of the Director ICT Office and assume a key role in the further digitalisation of the College's operations. The ICT Officer translates user needs into smart solutions, collaborates on the development of a new CRM system and contributes to the modernisation of the Student Information System (SIS). The main duties and responsibilities of the ICT Officer - Functional Analyst: You work closely together with the ICT architect and are jointly responsible for the design, configuration and support of the new CRM system; You play a central role in the modernisation of the Student Information System (SIS); You analyse needs of internal stakeholders and key-users, and translate them into clear functional requirements and technical specifications; You help think about process optimisation and take the initiative to improve existing working methods; You consult with external suppliers, follow up on implementations and monitor the quality of services provided; You work with colleagues from different teams and always keep an eye on integration with other systems within the College; You support projects from A to Z: analysis, planning, testing, implementation and follow-up. For the position of ICT Officer - Functional Analyst, the College is looking for candidates with A bachelor's degree Minimum five years' experience as a Functional Analyst or in a similar role Excellent command of English and Dutch; knowledge of French is considered a plus Solid interest in (or experience with) ERP and CRM systems, ideally also familiar with software development lifecycle and frameworks Strong interpersonal and communication skills, both with technical teams and non-technical end-users Experience as a bridge builder between ICT and the business Familiarity with project management Ability to work autonomously and as a member of a diverse team A pleasant and stimulating international working environment A close-knit team where you are never alone An employment contract under Belgian law of indefinite duration A telework policy (up to two days per week) and allowance Applications in English or Dutch, comprising a detailed CV (max. Early applications are highly encouraged. As applications will be reviewed on a rolling basis, we reserve the right to close this vacancy early if a suitable candidate is found.

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