- ICT Officer - Functional Analyst

Short summary The College of Europe is looking for an analytical and enthusiastic ICT Officer - Functional Analyst (100% FTE), with a passion for processes and a healthy interest in technology, to join the ICT Office on the Bruges campus as soon as possible. The role Based in Bruges, the ICT Officer - Functional Analyst will work under the direct supervision of the Director ICT Office and assume a key role in the further digitalisation of the College's operations. The ICT Officer translates user needs into smart solutions, collaborates on the development of a new CRM system and contributes to the modernisation of the Student Information System (SIS). The main duties and responsibilities of the ICT Officer - Functional Analyst: You work closely together with the ICT architect and are jointly responsible for the design, configuration and support of the new CRM system; You play a central role in the modernisation of the Student Information System (SIS); You analyse needs of internal stakeholders and key-users, and translate them into clear functional requirements and technical specifications; You help think about process optimisation and take the initiative to improve existing working methods; You guide changes among end-users: you listen, explain, support and make sure everyone is on board; You consult with external suppliers, follow up on implementations and monitor the quality of services provided; You work with colleagues from different teams and always keep an eye on integration with other systems within the College; You support projects from A to Z: analysis, planning, testing, implementation and follow-up. Your profile For the position of ICT Officer - Functional Analyst, the College is looking for candidates with A bachelor's degree Minimum five years' experience as a Functional Analyst or in a similar role Excellent command of English and Dutch; knowledge of French is considered a plus Solid interest in (or experience with) ERP and CRM systems, ideally also familiar with software development lifecycle and frameworks A strong motivation and eagerness to learn, to be and stay up to date with the latest know-how in your field Strong interpersonal and communication skills, both with technical teams and non-technical end-users An analytical mind and a listening ear Experience as a bridge builder between ICT and the business Familiarity with project management A proactive, precise and project-based approach Ability to work autonomously and as a member of a diverse team Our offer A pleasant and stimulating international working environment A close-knit team where you are never alone A versatile and varied position with room for own initiative An employment contract under Belgian law of indefinite duration A competitive remuneration A comprehensive benefits package including the legal holiday pay and an end-of-year bonus, meal vouchers, a transportation allowance, hospitalisation insurance, and a group insurance The necessary technical tools to allow for a smooth performance of your role Legal holidays plus two extra public holidays (9th of May and 11th of July) and eight closing days during the winter break A telework policy (up to two days per week) and allowance An invaluable opportunity to contribute to a renowned project of European integration How to apply Applications in English or Dutch, comprising a detailed CV (max. 2 pages) and a motivation letter (max. 1 page) should be submitted by 10 August 2025. Early applications are highly encouraged. As applications will be reviewed on a rolling basis, we reserve the right to close this vacancy early if a suitable candidate is found. Please note that only short-listed candidates will be contacted.