1st Line Support Engineer

About the job

Are you interested in working for a leading provider of IT and Cloud services? If you're looking to kick-start your IT career in a dynamic and growth-oriented company, Enzo Tech may have the right opportunity for you.

Our client is actively seeking a Junior 1st Line Support Engineer to join the team on a full-time, on-site basis in Brussels. This position is ideal for someone with 1+ year of IT experience looking to build their career in technical support and help desk services.

What you will do in this role:

• Serve as the first point of contact for all IT-related issues and support requests.
• Troubleshoot hardware and software problems related to Windows OS, Office 365, printers, and networking.
• Log, prioritise, and track incidents via a ticketing system.
• Escalate more complex issues to the 2nd line support team when necessary.
• Assist with the setup and configuration of new devices and user accounts.
• Ensure high-quality customer service and maintain user satisfaction across the company.

What we expect from you:

• At least 1 year of experience in a similar help desk or IT support role.
• Proficient with Windows 10/11, Office 365, and basic network troubleshooting.
• Strong communication and problem-solving skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Fluent in French and Dutch (C1 level in both).
• A positive attitude and a desire to grow your skills in the IT field.

Location & Work Setup:

• Brussels office
• 5 days on-site (no remote work)

Contract Details:

• Freelance position
• 6-month contract, with potential for extension
• Start date: ASAP
• Based on-site 5 days/week at our client's office in Brussels

Please apply and contact me at k.bakhai@enzotechgroup.com if you are interested!

If you're ready to start or grow your IT support career and meet the language and technical requirements, we’d love to hear from you.