Sales Support Specialist

Position: Sales Support Specialist

Location: On-site – Zele, Belgium

About the Role

We are looking for a motivated and detail-oriented Sales Support Specialist to support and improve our online B2B sales processes, with future expansion into B2C.

You will work closely with Sales, Marketing, IT and Operations to ensure smooth and efficient digital ordering processes. This is a process-driven role ideal for a junior professional eager to grow in a commercial and digital environment.

Key Responsibilities:

• Support and monitor the B2B customer purchasing journey from order placement to delivery.
• Assist with order processing and data accuracy in ERP/CRM systems.
• Help maintain correct product setup, pricing and account configurations.
• Identify simple process improvements and support implementation.
• Collaborate with Sales, Marketing and IT to improve website functionality and digital sales flows.
• Support the development of our future B2C channel.
• Act as a contact point for order-related customer questions.
• Collect customer feedback and contribute to operational improvements.

Qualifications & Requirements:

• 0–2 years of experience in Sales Support, Commercial Administration, Customer Service or similar role.
• Ideally previous experience managing your own webshop or working with e-commerce platforms.
• Strong interest in digital sales processes and online customer journeys.
• Basic understanding of ERP/CRM systems is a plus.
• Entrepreneurial spirit with a proactive mindset.
• Positive solution-thinking and willingness to improve processes.
• Strong attention to detail and good organizational skills.
• Good communication skills and ability to work cross-functionally.
• Fluency in Dutch, English and French.

What We Offer

• Competitive salary and stable employment conditions – Full-time employment contract (38 hours per week).
• Attractive benefits package including meal vouchers (€8 per working day), annual eco vouchers (€250) and hospitalization insurance.
• Structured working hours (Monday 08:00-17:00; Tuesday-Friday 08:00-16:30) with flexible start and finish times.
• Hybrid working option – possibility to work from home one day per week.
• Work-life balance – 20 days of annual leave plus 10 public holidays in Belgium.
• Career growth opportunities within a fast-growing international company.
• Continuous professional development and learning opportunities.
• Dynamic and supportive team environment.

To apply for this job, please send your CV or contact:

About Us

Ecosoft is an international water engineering company with over 30 years of experience in developing high-quality water filtration solutions for domestic, commercial and industrial use.

Founded as a family business in 1991, Ecosoft has been a proud member of the BWT Group since a global leader in water treatment technologies.

We manage the entire product lifecycle in-house - from concept and engineering to mass production. In addition to manufacturing, we deliver turnkey industrial water treatment projects. Today, our products and solutions are available in 73 countries, supported by a strong network of partners providing first-class customer service.

Our team includes more than 450 professionals, with offices in Ukraine, Belgium, Poland, Italy, the United Kingdom and Ireland, allowing us to stay close to our customers and deliver local expertise with international standards.

Our mission: We provide purified water through advanced and affordable water treatment solutions that protect health, simplify life and respect the planet: from premium-quality drinking water at home and office to highly efficient process water for the businesses.

Why Join Ecosoft?

At Ecosoft, you'll be part of an innovative team dedicated to ensuring access to clean, safe water. Join us to grow your career, make a global impact, and contribute to sustainable water solutions.

Job Types: Full-time, Permanent contract

Pay: From €2.485,62 per month

Benefits:

• Bicycle plan
• Eco vouchers
• Food allowance
• Hospitalization insurance

Work Location: In person