Support Technician Level 1

Who is
ELCIA
? A French tech gem and software company for joinery professionals (windows, doors, veranda..)

ELCIA? One Group, three companies:

• Team ELCIA develops pricing and sales management solutions for installers.
• Team ELCIA ERP offers a specialized ERP for managing industrial factories.
• Team ELCIA BELGIUM provides a 3D configurator.

Recognized by more than
6,000 clients,
ELCIA brings industry expertise and technological know-how to its customers.

With
270 employees
, the group actively contributes to the company's growth and innovations, and has been voted
Happy at Work since 2017

At ELCIA, we believe in the fulfillment and development of our employees through strong values embodied by all:
Audacity, Kindness, Collaboration, and Responsibility.
Poste:

ELCIA Belgium, a subsidiary of the ELCIA Group
, specializes in
software development
for joinery such as windows (
Ramasoft
software). Our solution covers all our clients' needs, from quote creation to managing all production tools related to these industries.

A family-sized company, ELCIA Belgium was nominated for Trends Gazelles 2025.

Based in our
Antwerp office,
you will join the Technical Service team of 3 people and work closely with an
experienced technician
.

Your responsibilities:

• Provide Level 1 and Level 2 technical phone support for clients using our Ramasoft software.
• Act as the main point of contact for clients (CEO, CIO, Production Manager…) and a technical relay to the development team for Level 3 issues.
• Diagnose issues accurately and deliver technical solutions to clients.
• Install Ramasoft software on client environments remotely and on-site.
• Create profile databases within the software.
• Deliver on-site training sessions for clients (lasting 3 to 9 days).
• Self project management : deadline and priority management, focused on delivering customer-oriented solutions.

Regular travel to client sites is expected for installations and training (planned day trips).

We guarantee an internal technical training period on our business and software with an experienced mentor.

Language : Nederlands
Profil:

At ELCIA, we value motivated future talents. This position is open to candidates without specific technical skills. Experience in IT or joinery is a plus.

We are looking for someone with strong technical curiosity and a desire to learn about the joinery industry.

You are known for your customer service mindset, excellent interpersonal skills, and logical thinking.

You are comfortable with phone contact, dynamic, responsive, and proactive.

Work Environment
Bright and pleasant workspace within a caring atmosphere.

Weekly sports coaching sessions at the company.

Joining ELCIA means being part of a company committed to the planet: zero-waste policy, green mobility, charity sponsorships, ECO Mood committee.

Benefits
Attractive salary based on profile and experience + 13th month

Company car, IT equipment, mobile subscription, fuel card, DKV insurance, home office (1 day per week).

Recruitment Process

• Initial phone/video interview in English with our Group Recruitment Officer
• In-person interview with our Technical Sales Manager and ELCIA BELGIUM CEO