Account Manager - E-commerce

About DigiFist

At DigiFist, we design and develop high-quality Shopify themes and digital solutions used by merchants around the world. We’re now looking for an Account Manager to join our team in Antwerp (hybrid/remote) and become the trusted partner for our e-commerce clients.

What You’ll Do

You’ll be the bridge between our clients (medium to enterprise e-commerce brands) and our internal teams (UX/design, development, marketing). Your day-to-day will include:

• Managing a portfolio of Shopify Plus clients — ensuring satisfaction, retention, and growth
• Acting as the lead point of contact for client needs, translating business requirements into technical and design tasks
• Coordinating projects: everything from store builds or replatforming, custom app integrations, migrations, UX/UI changes, to performance marketing briefings
• Upselling & cross-selling additional services (themes, apps, SEO, paid media, etc.)
• Working closely with internal teams (developers, designers, marketing) to ensure delivery of high quality, on schedule and within scope
• Monitoring KPIs: conversion, revenue growth, customer satisfaction, project profitability
• Helping to identify new business opportunities, especially from existing clients

What We’re Looking For

• Must have a minimum 2 years of hands-on Shopify experience
• 2–5 years of account management / client success / project coordination experience in an e-commerce or digital agency environment
• Strong understanding of Shopify store builds, migrations, integrations, apps, and customisations
• Experience coordinating cross-functional teams (dev, design, marketing)
• Skills in consultative selling, pipeline management, upselling & cross-selling
• Familiarity with CRM tools (Salesforce or similar)
• Excellent English (additional languages are a plus)
• Antwerp-based (with flexibility for remote/hybrid work)
• Proactive, communicative, customer-oriented, able to handle multiple projects at once

Why Join Us

• Be part of an innovative Shopify partner agency serving merchants worldwide.
• Take ownership of a critical area of the business where your insights directly shape customer experience.
• Work with a collaborative, international team.
• Opportunities for learning, growth, and specialization in e-commerce technologies.
• Flexible remote working environment.