Helpdesk Support Agent

Consort Group has been helping companies leverage their data and infrastructure for over 30 years. It draws on the expertise of two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

Committed to the success of its clients, the Consort Belgium team embodies the values and shares the expertise of Consort Group in Brussels, the surrounding area, and throughout Belgium. With 45 employees, it has been offering a range of infrastructure and application solutions since 2016, delivered by local teams and supported, when necessary, by the group's skills and resources.

Helpdesk Support Agent

Job description :

• Respond to incoming client calls and emails, providing first-line assistance.
• Document, track, and follow up on client requests in the system.
• Provide accurate administrative management for client interactions.
• Navigate and use digital tools and applications to support clients.
• Collaborate with team members while being able to work independently.

• Ensure efficient problem resolution and excellent service quality.

• Work environment: Helpdesk team, collaborating closely with colleagues and supporting clients directly.

• Work schedule: Day Work

• Remote work: hybrid after training

• Technical environment: Call center/helpdesk applications, digital tools for client support, ticketing systems.

• Expected deliverables: Resolved client requests, accurate documentation, administrative records, and high client satisfaction.

Required profile:

You have experience in administrative support, helpdesk, or customer service, preferably in a trilingual environment (FR/NL/ENG).

You are passionate about client support and have hands-on experience handling client requests in IT or customer service roles.

In order to carry out this assignment successfully, you must be proficient in:

• Technologies: Helpdesk systems, digital applications, ticketing tools.
• Methodologies: Standard client support procedures, first-line incident management.
• Business knowledge: Client service and administrative processes.

Are you :

• Bilingual in French and Dutch; English is a plus.
• A strong communicator with excellent customer service skills.
• Flexible, autonomous, and adaptable to changing priorities.
• Organized, detail-oriented, and able to manage administrative tasks efficiently.
• Comfortable working both independently and collaboratively in a team.

Do you recognize yourself in this ad and think you are the ideal candidate?

Then send us your resume and tell us more about yourself

Joining us means:

• Becoming part of a team that is attentive to your onboarding
• Enjoying close management
• Accessing a training platform available 24/7
• Adhering to our inclusion policy: Hand'In Cap policy
• Move Up program with United Heroes to promote sports and well-being

The recruitment process at Consort Group:

• An initial phone call with one of our recruitment officers

• An HR interview with the recruitment officer you first spoke to and a business engineer to discuss the role, the team structure and their day-to-day work, and internal projects in more detail

• A meeting with one of our technical ambassadors may be offered, or you may be asked to take a technical test

• And finally, a final meeting with the Consort operations manager and/or the manager responsible for the role