Debt Collection Analyst

This is a debt collection/account manager role to ensure Coface's customers are paid in due time. The candidate will be responsible for performing each step of amicable and/or judicial phases, and maintain contact between the different parties involved in the collection.

🔹 Reporting Line: Directly to Claims Director

🔹 Language Requirement: Fluent in Dutch, French & English

KEY RESPONSIBILITIES:

Perform each step of amicable and/or judicial phases, according to role requirements.

• Debt Collections:

Monitor status of limitations.

Monitor the dedicated collection files which are handled by lawyer’s, external DC partners and foreign entities.

Reach / Improve the debt collection rate within the dedicated collection files, using existing information to ensure an effective recovery and to use as leverage where necessary.

Correspond / Negotiate with debtors and moderate between debtors, partners and customers

Report results of dedicated cases.

Instigate legal action on behalf of Coface's clients, maintain legal procedure knowledge to a level whereby accurate advice can be given to clients prior to initiating legal action.

Maintain your portfolio in good order, ensuring it is up to date at all times.

Ensure all billing tasks are processed for invoicing without delay to maximise revenue.

• Customer Service:

Build and maintain relationships with clients, stakeholders and internal colleagues (especially claims department).

Keep the other departments informed directly of any relevant customer information (changes in personnel, new Parent company, new/ additional business opportunities) or deterioration in the debtors situation.

Comply with the Collectors Code of Practice, being courteous at all times.

Investigate any problems that may arise that could impact on the handling efficiency of the accounts, liaising with relevant people to resolve the issue.

Provide commercial support by participating in meetings with commercial team, clients, 3rd party suppliers and other Coface departments with the ability to represent Coface professionally.

• Compliance:

Take action on key compliance issues such as Fraud Awareness and Know Your Customer, for example by communicating possible risks to the information channel when handling debtor files or raising other compliance issues to the local compliance officer.

• People management (where applicable):

Mentor and coach team members based on their advanced knowledge and experience within the industry.

Support the team and the Manager and assist with buy-in from the team when new tasks are added or changes to job roles are required.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

Who We’re Looking For:

• Experience and knowledge of local Debt Collection laws, practices and contracts and regulatory compliance.
• Knowledge of Coface’s products / conditions / provisions (especially Debt Collection).
• Excellent negotiation and mediation skills.
• Knowledge of credit management practices and basic accountancy.

WE OFFER YOU:

• Competitive and attractive monthly remuneration (fix and commissions on target achievement);
• The opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field;
• Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance;
• Regular and interesting team building activities.