Risk and Compliance Business Architect - Drive Transformation, Codux

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Datum gepubliceerd

2026-03-05

Online to:

2026-05-04
EUR 20.00 HOUR

Risk and Compliance Business Architect - Drive Transformation

Codux
7 uren geleden

Business Architect – Customer Service Customer service is undoubtedly going to change completely in the upcoming years. As a Business Architect - or as we call our team members, a Dux - you have been in the customer service space for multiple years . You just know that excellent service starts with a clear vision, great systems, and even better collaboration. You breathe customer service and understand the challenges both supervisors and agents face, building the blueprint to transform service teams from firefighters into impact drivers. You’ve seen ‘the good, the bad, and the ugly’ in your previous experience with analysis and solution architecture . You possess a hybrid mindset , easily bridging the gap between business domains and technical teams . If you are a fan of process modeling workshops, Event Storming, and Business Information workshops . Experience with Business Capability Mapping and Value Stream analysis. You work directly with clients at the heart of their customer service operations to think strategically about their future, helping them define a clear vision and architecture for their services and information flows. You listen to the needs of your stakeholders and keep digging until the objectives are crystal clear, advising them on possible solutions and how to integrate them into a solid enterprise architecture . You act as the crucial bridge to the building teams , briefing IT architects and solution analysts on the functional requirements while coaching them to enhance their way of working . You’ll visualize problems, ideas, and solutions using clear, fit-for-purpose models that translate business ideas into technology-specific solutions. We are a Belgian consultancy firm specializing in Customer Service Transformation . We believe that too many times people forget about the business value of projects and are not driving impact. We want to change that by bringing our long-term business expertise combined with our startup-drive to our customers.

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