Business Architect, Codux | VINDAZO in België

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Datum gepubliceerd

2026-03-05

Online to:

2026-05-04
EUR 15.00 HOUR

Business Architect

Codux
7 uren geleden

Business Architect – Customer Service Customer service is undoubtedly going to change completely in the upcoming years.

As a Business Architect - or as we call our team members, a Dux

-

you have been in the customer service space for multiple years . You just

know

that excellent service starts with a clear vision, great systems, and even better collaboration. You

breathe customer service and understand the challenges

both supervisors and agents face, building the blueprint to transform service teams from firefighters into impact drivers.

More about you You’ve seen ‘the good, the bad, and the ugly’ in your

previous experience with analysis and solution architecture . You are an analytical go-getter who maintains a high-level overview while remaining

accurate and curious about the details . You possess a

hybrid mindset , easily bridging the

gap between business domains and technical teams . You stay cool in stressful situations and are

always up to date with trends

in

entrepreneurship and innovation . Like every Dux,

you get energy from your teammates , are willing to go the extra mile to meet a deadline and are

happy to travel 2-3 days per week to client sites

in Brussels, Antwerp, or Ghent.

What else would be great: If you are a

fan of process modeling workshops, Event Storming, and Business Information workshops . Experience with

Business Capability Mapping and Value Stream analysis. Technical expertise with regards to the possibilities of technologies

and the impact that they might have on organizations.

What you’ll be doing at Codux You

work directly with clients at the heart of their customer service operations

to think strategically about their future,

helping them define a clear vision and architecture

for their services and information flows. You

listen to the needs of your stakeholders

and keep digging until the objectives are crystal clear,

advising them on possible solutions and how to integrate them into a solid enterprise architecture . You act as the crucial

bridge to the building teams , briefing IT architects and solution analysts on the functional requirements while

coaching them to enhance their way of working .

And there’s more: You’ll

watch over the connection between long-term digital innovation and the day-to-day reality

of agents and supervisors. You’ll

collaborate in short iterations with direct feedback loops , maintaining real ownership of the architectural vision. You’ll

visualize problems, ideas, and solutions

using clear, fit-for-purpose models that translate business ideas into technology-specific solutions.

About Codux We are a Belgian consultancy firm specializing in

Customer Service Transformation . We believe that too many times people forget about the business value of projects and are not driving impact. We want to change that by bringing our long-term business expertise combined with our startup-drive to our customers. While being supported by the broader

Cronos Groep

ecosystem to engage in larger projects. More info about us

here

Looking for a new challenge where you take up responsibility & rethink how companies engage with their customers? Apply now!

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