Reception Supervisor

The Louise building is home to a range of global companies, top of their fields and best in class. Their offices are an extension of their brand and the reception area provides a crucial first and last impression for all visitors. Overseeing the reception area, you will be responsible for ensuring we deliver a service which is warm and efficient, offering all building users and visitors the service they would expect from one of Brussels most prestigious addresses.

Key responsibilities

• Manage relationships within the building in line with service level agreement/as per your line managers instruction, making sure communications are approved and actions agreed on before communicated/committed.
• Attend building management meetings as required, capture required actions and provide follow up as required, shared minutes with wider team as required.
• Ensure daily briefing and shift handover briefing notes are captured and that meetings take place routinely.
• Prepare and circulate daily operations report to communicate events, VIP visitors, tenant events, move ins and anything of operational significance.
• Ensure all reception standards are met, take actions to correct.
• Prepare weekly rota via Personio for line manager approval.
• Plan and communicate breaks/ensure these are taken by the team and cover provided.
• Manage holiday and absence requests via Personio with community manager; agree cover plan before approving leave.
• Provide feedback for colleague reviews.
• Prepare for building move in's in consultation with landlord and BNP.
• Gather tenant requests prior to move in, take part in tenants meetings as required and ensure all requests are approved by the community manager before being actioned.
• Manage all tenant feedback in line with SLA – reporting and escalating to agreed standard.
• Support colleague on and off boarding. Access control, system access, unform issuing and liaise with Clockwise people team/building management and others as required.
• Support with Meeting Rooms and Events for the Auditoriums and Hotel Wielemans.
• Fluency in English is mandatory, with Dutch and/or French.