Junior Support Engineer

Intro

Chift is an integration platform helping software companies develop native integrations at scale in their product thanks to unified APIs

The company was created in 2022 with the ambition to become the European leader of financial software integrations by 2027  We're a fast-growing startup with ambitious goals, and we're looking for talented individuals to join our journey and make an impact.

At Chift, you'll work alongside driven and enthusiastic people, all committed to innovation and collaboration. It's an exciting opportunity to be part of the early builders shaping our future.

Your responsibilities:

You will have
a key role
in our company as you will be in direct relation with our customers helping them to enjoy a perfect ride with Chift. We are looking for someone who is willing to take on responsibilities with a
focus on troubleshooting and resolving end-user problems
.

At Chift, you work both with the connector team (back-end) and our customer success team.

In your daily work, you will be mostly in contact with our clients' technical team.

Here is an overview (not exhaustive) of your responsibilities:

• Support of our customers (1st-line) & 2nd line support for end-users
• Handle tickets related to issue with our applications: sync issues, api issues, …
• Troubleshooting
• Improve our processes & procedures related to support
• Documentation of problems & solutions, helping to build the perfect self-service portal for customers

Profile sought:

• +2y of engineering or technical support experience
• Developing skills
  : knowledge of
  Python
  and
  APIs
  is wanted
• Comfortable using tooling like
  Postman
  to reproduce issues our customers face

• Bonus: we are working with Pylon internally. If you are already familiar with this tool, it is a huge advantage. If not, that is normal.

• Love working with customers and have good communication skills

• Thirst for knowledge
  ; you love challenges and are eager to learn new things. Moreover, you want to understand the different technologies used to have a good overall view of the solution.
• Startup enthusiast:
  the environment is more rock and roll than a corporate job. You need to be open-minded, resourceful, curious, and enjoy collaboration. A first startup experience is a plus, but not a must

• Having an
  ownership and "doer
  " spirit: the small size of the team will allow you to take the lead on different subjects

• Language:
  French
  or
  Dutch
  native with a good
  English
  proficiency. Speaking Spanish is the cherry on the cake.

What we offer:

• Support from experienced team members, including founders.
• Opportunity to grow with the company and explore other roles.
• Experience in a young, rapidly growing tech startup and a great atmosphere .
• Flexible work schedule and a mix of office/remote work.
• Attractive package (salary, meal vouchers, eco-vouchers, mobility budget, flexible vacation days , etc.).
• Possibility of accessing equity in the next funding round .
• A good atmosphere in a startup means: afterworks, teambuildings, and activities to celebrate each important milestone together.