Support Engineer

We are looking for a proactive and hands-on Support Engineer. You will play a key role in delivering end-user support, executing migration projects, and guiding users — including at C-level — through technology transitions. You’ll work both independently and as part of a team, taking responsibility for PC configuration, user workshops, and aftercare.

Key Responsibilities:

• Provide daily system and end-user support in a professional and service-oriented manner.
• Lead or support migration projects (e.g., Windows 10 to 11, Chrome to Edge, mail migrations, password manager implementation).
• Prepare PCs and devices in advance of user workshops.
• Guide end-users through migration processes during structured workshops using predefined playbooks.
• Deliver post-migration support and issue resolution.
• Communicate effectively with a broad range of users, including executive (C-level) stakeholders.
• Adapt communication style to suit technical and non-technical users.
• Promote user adoption during IT transitions and ensure smooth onboarding of new technologies.
• Provide network support in WLAN and LAN environments.
• Deliver support within Citrix and hybrid or outsourced IT environments.

Job requirements:

• First experience as an IT Support Engineer.
• Strong knowledge of Microsoft environments: Windows 10/11, Windows Server, Office 365 (including Teams telephony).
• Experience with Active Directory (AD), Azure AD (AAD), Intune, and Multi-Factor Authentication (MFA)
• Familiarity with PC rollout projects and end-user support during such deployments.
• Solid understanding of migration project execution and end-user enablement.
• Experience with Citrix environments is a plus.
• Excellent communication skills; able to engage with all levels of the organization, from end-users to senior management.
• Can work independently and proactively think along with the team and end-users.
• Strong team player with a practical, hands-on approach.
• Service-oriented mindset and attention to user experience.
• Fluent in Dutch and English, French is a nice to have.
• Able to work at one of our clients in the area of Ghent.