Onsite Support Engineer

We are currently looking for an Onsite Support Engineer for one of our clients in the border area between Belgium and the Netherlands. Please note this opportunity is for prospective employees only, freelance is not possible.

Job description

• Carrying out the activities of the Service Desk role, primarily handling communication with the end users at the client site.
• You represent the IT service to the users, acting as the first point of contact for all IT-related issues.
• You carry out (remote) service requests, troubleshooting and resolving issues efficiently while updating the registration system in real-time.
• Providing technical support for hardware, software and network-related issues.

Job requirements

• You have experience with MS Office 365 and MS Windows 11 support.
• Experience with hardware installations (e.g. MS HoloLens, VR devices) is beneficial.
• You have a basic understanding of IT security and compliance.
• ITIL 4 certification would be considered a plus.
• You are professional and proactive in order to provide customers with excellent service.
• You are fluent in Dutch and English.
• You are willing to work 100% on site.