Information Technology Support Technician

About the Company - The mission of Cellistic/ Ncardia Belgium is to understand human iPSC and developmental biology, and harness this knowledge to develop and manufacture iPSC therapeutics that significantly improve patient outcomes. We are convinced that pluripotent stem cell technology is the key to get better, more efficient treatments to patients faster. To achieve this mission, we are building a world-leading research facility to overcome the complexity and challenges of iPSC lineage specification. We will know we have succeeded when we can reliably and rapidly generate cell products that consistently produce positive outcomes in patients. For more information about the company, please visit our website at www.cellistic.com and at www.ncardia.com

About the Role - We are looking for an IT Support Technician. Thanks to your experience in Information Technology, you will be the ideal addition to the company and will have a key relationship role in dealing with end users. The position involves setting up, managing, maintaining and troubleshooting technology systems, software, computers, servers and networks. The company's activities are spread over two different sites: Leiden (NL) and Mont-Saint-Guibert (BE). The successful candidate will be based in Belgium and will report to the IT Director. Travels to The Netherlands is to be expected and will be less than 10% of the time.

Responsibilities

• Resolve user issues, requests and tickets submitted through the helpdesk system (~140 users)
• Install and configure desktop and laptop computers, networks and direct attached printers
• Install and configure laboratory equipment (computer part) according to vendors specs and company standards
• Review diagnostics and assess the functionality and efficiency of systems and networks
• In collaboration and coordination with the IT Service Provider(s):
• Offer technical support to company staff and troubleshoot IT problems
• Install and update company software and hardware as needed
• Install, configure, and maintain servers, switches, network, and other enterprise equipment
• Administrate user access to systems
• Assist other IT Team members in the implementation of major system changes, network redesign and system integrations
• Log and document activities and information using helpdesk software

Qualifications

• Education: Bachelor degree in IT, computer science or equivalent certifications
• Minimum 3 to 5 years working experience in similar position
• Experience in biotech or pharma industry is a plus

Required Skills

Min 2-3 years of experience in the following:

• Windows 11, Windows Server 2022
• Virtual Machines (VMware, KVM)
• MDM / Microsoft Intune
• Active Directory, Domain Controller
• Firewall, VPN, network switches (Cisco)
• Equipped video meeting rooms (MS Teams)
• Firewalls, anti-virus, anti-spam
• MFA, SSO
• Backup and Recovery
• Anti-phishing campaigns, security trainings
• Security incident: immediate potential damage interruption, root cause analysis
• Excellent knowledge of business / enterprise Microsoft 365 products
• Systems, document management, ticketing tools:
• IT Asset Management systems
• Zoho Desk (ticketing)
• Microsoft Office
• Microsoft Teams
• Box

Preferred Skills

• Strong interaction & communication skills
• Team player, cross functional capabilities
• Autonomous & proactive
• Good organizational skills
• Excellent problem-solving and critical thinking skills
• Keen attention to details
• Can do attitude and hands-on approach
• Eager to work in a regulated environment (pharmaceuticals)
• Strong work ethic
• Languages: fluency in English and good level of Dutch (oral and written), French is a plus

Application Process:

Interested candidates should submit their resume and cover letter outlining qualifications and experience to careers@ncardia.com.

Cellistic & Ncardia are an equal opportunity employer committed to creating an inclusive environment for all employees.