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UEM Solutions Consultant


Job Description: UEM (Unified Endpoint Management) Solutions Consultant
Location: Hybrid (Customer site (Braine-L'Alleud), up to 3 days a week. Security Clearance required.)
Reporting to: Lead Manager, Delivery Operations & Governance
Primary Objective
We are seeking a Medior UEM Solutions Engineer with hands-on experience in Unified Endpoint Management to deliver, support, and optimise enterprise UEM environments.
This role is ideal for an engineer who already has practical exposure to MDM/UEM technologies and wants to further deepen their expertise in endpoint management, identity and security within complex enterprise and regular environments.
You will work closely with customers and internal teams, contributing to both day-to-day operations and continuous improvement of UEM solutions.
Key Responsibilities
Deliver and support enterprise-grade UEM solutions
Manage and optimise UEM configurations including:
Device enrolment and lifecyle management
Compliance and security policies
Application deployment and updates
Certificates, VPN, and Wi-Fi configurations
Provide L2/L3 operational support for UEM related incidents and service requests
Support endpoint security integrations and zero-trust -aligned access controls
Troubleshoot complex issues across devices, operating systems, and connectivity
Produce and maintain technical documentation, runbooks, and operational procedures
Work closely with customer security, identify, and infrastructure teams
Contribute to CWSI standards, best practices, and reusable assets
Support knowledge sharing and mentoring of junior engineers
Core Technical Expertise
Hands-on experience with at least one UEM/MDM platform, such as:
MobileIron/Ivanti
Microsoft Intune
Samsung Knox
BlackBerry UEM
Solid understanding of:
Identity and access management concepts
Endpoint security integrations
Compliance-driven device management
Zero Trust concepts
Good working knowledge of:
Windows, Android and iOS environments
Networking fundamentals (TCP/IP, VPNS, Certificates)
Skills & Experience
Essentials
2-5 years experience in UEM, endpoint management, or a related IT engineering role
Provent experience supporting or delivering UEM solutions in enterprise environments
Ability to troubleshoot and resolve complex technical issues
Strong communication skills, with the ability to explain technical concepts clearly
Comfortable working in secure and regulated environments
Fluent in English
Nice to have
Experience working in professional services or customer-facing roles
Familiarity with compliance and security frameworks (ISO, GDPR)
Relevant certifications (or working toward them) such as:
Microsoft Endpoint Manager / Intune
Ivanti / MobileIron
Samsung Knox
Knowledge of French and/or Dutch is a strong advantage
Key Personal Attributes
Customer-focused and security-minded
Pragmatic and solution-oriented
Detail-orientated with a strong sense of quality
Curious and motivated to continuously improve
Comfortable working both independently and as part of a team
Training & Development
CWSI offers:
Ongoing technical training and certification support
Exposure to enterprise-scale UEM and security environments
Clear progression toward Senior UEM Engineer/Consultant roles
Opportunities to broaden skills across identity, security and modern workplace technologies

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