Technical Onboarding

Job Description: Technical Onboarding & Success Manager (EMS Specialist)

About CIOC Energy

At CIOC Energy, we accelerate the energy transition by helping businesses manage their energy smarter. With our Energy Management System (EMS), we optimize batteries, installations, and consumption profiles so that customers can cut costs, reduce their carbon footprint, and create flexibility on the energy grid. This opens the door for more renewable energy.

We are an international team, active across several European countries. You will be working in a diverse environment with colleagues from different backgrounds, where collaboration and knowledge sharing are key.

Who are we looking for? A Technical Project Lead with a Customer Focus.

You are the crucial link that brings our technological solution to life for the customer. You are just as comfortable discussing API logs and system architecture as you are talking to a client. You understand what it takes to successfully implement a software-driven energy project and can translate the customer's operational reality into clear improvements for our development team.

Your Profile:

• You hold a Bachelor's or Master's degree in a technical field (e.g., Computer Science, Information Technology, Electrical Engineering, Sustainable Energy).
• You have at least 2 years of experience in a technical implementation role, (software) project coordination, or a similar position where you bridged the gap between customers and developers.
• You possess strong technical insight; experience with APIs, data analysis, SaaS platforms, or energy-related hardware (e.g., batteries, inverters) is a strong plus.
• You are proactive, structured, and enjoy seeing complex projects through to successful completion.
• You are analytically strong and can translate customer feedback and issues into clear, technical specifications and tickets for the development team.
• You are fluent in English and Dutch (spoken and written).

Your Role: From Implementation to Optimization

You are responsible for the technical success of our customers. You guide them through the implementation phase and ensure our EMS performs optimally.

Your Responsibilities:

• Technical Implementation: You lead the go-live of EMS projects for new customers, coordinate with partners, and ensure a technically smooth onboarding process.
• Technical Advice & Training: You act as the first point of technical contact during onboarding, explain the platform's functionality, and train users on its key features.
• Bridge to Development: You analyze performance data, gather technical feedback from customers, and translate it into clear bug reports, feature requests, and improvement points for our development team.
• Process Optimization: You help improve and scale our technical onboarding and customer success processes.

What we offer

• A key role in a fast-growing scale-up making a tangible impact on the energy transition.
• The chance to work in an international team active across multiple European markets.
• Lots of room for initiative and your own ideas.
• A mix of remote/office work and on-site customer visits (Commercial &Industrial sites).
• Competitive salary and performance-based bonus opportunities.

Dienstverband: Voltijds

Loon: €2.500,00 - €4.000,00 per maand

Voordelen:

• Bedrijfscomputer
• Bedrijfsopleidingen
• Ecocheques
• Elektronische maaltijdcheques
• Fietsvergoeding
• GSM-vergoeding
• Hospitalisatieverzekering
• Internetvergoeding
• Pensioensparen
• Thuiswerkopties

Opleiding:

• Bachelor (Vereist)

Taal:

• Nederlands (Vereist)

Werklocatie: Hybride telewerken in 1000 Brussel