Credit Collection Specialist

Job Details

Description
Who We Are
The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you'll have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients' success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.

General Summary
The Center for Creative Leadership (CCL) is looking for a Credit & Collection Specialist to assist with the collection of outstanding invoices, and the credit review of new and existing customers. The role will be responsible for the customer ageing balance of a division and will act as single point of contact for its customers regarding their debts, payment dates/plans and disputes.

The credit collection specialist will lead the review and update calls with the stakeholders. This position is international with a focus on the EMEA region, especially the Middle East. This is a Hybrid role with a Brussels location.

Principal Duties & Responsibilities

• Be the first line of support for our customers regarding their open invoices, in particular:

• Monitor the firm's accounts receivable and identify overdue accounts.

• Contact customers and inform them of their overdue invoices (via e-mails & phone)
• Negotiate suitable payment dates / plans with our customers
• Answer customer queries (e-mails & phone)
• Solve customer issues and complaints concerning billing
• Register customer disputes & follow up with the relevant responsible departments

• Update credit collection sheet (summary of collection efforts by client)

• Ensure that the Center of Creative Leadership customer credit management processes are updated and continue to perform efficiently:

• Ability to analyze the financial status of present and future customers

• Ensuring that customers with late invoices are reviewed in a timely manner
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Implement review processes regarding non-paying customers in close collaboration with the sales teams
• Raise awareness of the importance of Credit Management within the organization

Additional Responsibilities

• Perform Account Receivable tasks, such as matching customer payments with their invoices
• Work closely together with all stakeholders to deliver lasting improvements to the contracting to collection process, and in particular managing the single point of contact for the Finance department regarding Collection & Credit management

Specific Knowledge, Skills & Abilities Required

• Excellent interpersonal skills, including diplomacy and tact
• Strong time management
• Able to see the big picture & have an eye for details
• Excellent written and verbal communication skills and the ability to adjust the communication style to the stakeholder
• Demonstrated positive attitude and team spirit
• Problem-solving, flexible, watchful and proactive
• Strong work ethic: accountability, dedication and integrity
• Stress resistant
• Able to establish a responsible relationship

Education And Experience

• Experience: Minimum 3 years of proven experience in Collection / Credit Management environments. The ideal candidate has:

• Experience in collection process

• Previous experience in collections calls with the Middle East region
• Experience in collections calls with government agencies/organizations

• Proficiency in the Microsoft Office suite, especially Excel. Experience in MS D365 or any other ERP system

• Education: Bachelor's degree or equivalent by experience

• Languages: Fluency in English and Arabic, any other language is a plus

Benefits

• CCL offers a competitive package and flexible environment.
• Location: Brussels (Hybrid)