Desktop Support Engineer -Belgium

Why join us?

Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services.

The Role

Desktop Technician will provide day to day local desktop support, accept and treat Incident tickets assigned to his/her support queue, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system (Service Now)

Desktop Support Engineer is mainly engaged in break-fix activities, fault diagnosis and resolution of end-user hardware or software issues and questions that require hands-on treatment. Support includes receiving and shipping end user equipment, device reinstallations or swaps, equipment delivery. Ideal candidate should have minimum 3 years experience in Windows Desktop support.

The Role

Blupace is hiring for BAND 2 Desktop Support Engineer in Belgium

Where you’ll be working:

We have a scheduled visit -1 visit per week+ NBD need basis.

Location address

2627, Schelle, Flemish Region, Belgium

Its a contractual opportunity -1 year

Fluency in French or dutch is a mandate and good command on English language.

NO sponsorship provided for this role.

What we’re looking for...

You'll need to have:

• Minimum of 4 years of IT experience.
• Experience of support end-user devices in an enterprise desktop environment.
• Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
• Mobile device management including IOS and Android devices, enterprise encryption solutions
• Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Fluent French and good English language required

Key Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, other authorized desktop application.
• Install, upgrade, support and troubleshoot for end-user equipment .
• Performs remedial repairs on Desktops, laptops and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
• This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

The Package

We offer a competitive salary and a great benefits package.

Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.