Engineering Operations Manager

About the Company

We are hiring for a Site based Equipment Maintenance Operations Manager in Beerse Antwerp. The role requires fluency in English and Dutch (Spoken & Written).

About the Role

Our client is a leading global provider of facilities management and laboratory equipment maintenance services. They are seeking a Site based laboratory Equipment Operations Leader to oversee laboratory equipment maintenance and scientific equipment service engineering delivery at a key pharmaceutical company located in Beerse, Belgium. The successful candidate will hold accountability for all site-based laboratory equipment service delivery while leading a team of general laboratory equipment engineers, helpdesk support workers and laboratory calibration technicians to ensure exceptional service on site. This position requires the individual to be on-site five days a week to co-ordinate and ensure that all the scientific equipment is up and running every day! There is a diverse range of scientific equipment from laboratory automation to bench top lab equipment such as autoclaves, fridges, freezers etc so there is lots of PPM, planned preventative maintenance, trouble shooting and no two days will ever be the same!

Responsibilities

• Lead a diverse team of laboratory equipment service engineers, service supervisors, helpdesk and technical staff at the Beerse site, fostering a collaborative and high-performance work environment.
• Deliver lab equipment service engineering support.
• Drive operational control through metrics and KPI management, including customer satisfaction and service delivery performance.
• Be customer facing, working with the site based customer’s Laboratory Managers to deliver excellent engineering services on site.
• Inspire and develop team performance through recruitment, coaching, mentoring, and recognition, ensuring a skilled workforce at the Beerse site.
• Utilise SAP and other CRM tools for asset management and operational efficiency.
• Implement and manage continuous improvement initiatives and innovation projects focused on enhancing the efficiency and effectiveness of Beerse site operations.

Qualifications

• Bachelor’s degree in a related field (e.g. Quality, Business, Engineering, Chemistry or equivalent).

Required Skills

• Fluency in Flemish/Dutch and English is a must.
• Ability to commute/ work in Beerse on site Monday – Friday daily is essential.
• Minimum of 5 years of experience managing service engineers, maintenance engineers, maintenance technicians of equipment in a regulated laboratory, pharmaceutical or similar environment.
• You will have been a Service Manager, Engineering Operations Manager, Facilities Manager or equivalent with responsibility for a team of Service Engineers, Calibration Engineers, Service Technicians or Calibration Engineers reporting into you where you have to co-ordinate the scheduling of works to customer satisfaction and manage the team successfully.
• Proven Experience In Equipment Service/Maintenance/ Manufacturing or Laboratory Equipment Engineering Operations Management With Strong Leadership Skills.
• Strong team development, performance management and employee engagement skills to motivate the team and drive performance excellence.
• Knowledge of pharmaceutical, biotech, and medical device industry products and services would be highly advantageous. Other industries will be considered.
• Experience with SAP or other similar CRM systems and good working knowledge of Excel.
• Ability to lead change management programs and drive operational innovation tailored to the Beerse site.

Pay range and compensation package

€excellent salary and benefits.

Equal Opportunity Statement

We are committed to diversity and inclusivity.