Service Delivery Manager
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-12Online to:
2026-04-13EUR 20.00 HOUR
Service Delivery Manager
- BULLIT SYSTEMS
- Brussel
- 3 dagen geleden
Key Responsibilities:
Ability to lead operations team (Infrastructure & Application).
Project Management - Working with Business and IT (BSM, AO, BAL) Operations team to implement initiatives identified as part of Operations / Delivery Excellence.
Representing Management Committee & Steering Committee meetings.
Implementing best practices for Operations Excellence.
Supporting Sales / Solutions team in the RFP (Contract Renewal) process.
Supporting Operations team in reducing P1 Incidents.
Mapping of services with Application Metal Class.
Required skills and knowledge:
Must have:
Should have working experience with Business and IT Operations team.
Knowledge and understanding of Application / Infrastructure, ITIL Process.
Ability to lead and manage Major Incidents.
Service Delivery Management / IT Operations.
Experience of ITIL processes managing a large team covering both IT Applications and IT Infrastructure.
Experience of working in a complex environment with multiple stakeholders including onsite/offshore model.
Good to have:
Knowledge on IT Operations (Application & Infrastructure Support).
Ability to lead operations team (Infrastructure & Application).
Project Management - Working with Business and IT (BSM, AO, BAL) Operations team to implement initiatives identified as part of Operations / Delivery Excellence.
Representing Management Committee & Steering Committee meetings.
Implementing best practices for Operations Excellence.
Supporting Sales / Solutions team in the RFP (Contract Renewal) process.
Supporting Operations team in reducing P1 Incidents.
Mapping of services with Application Metal Class.
Required skills and knowledge:
Must have:
Should have working experience with Business and IT Operations team.
Knowledge and understanding of Application / Infrastructure, ITIL Process.
Ability to lead and manage Major Incidents.
Service Delivery Management / IT Operations.
Experience of ITIL processes managing a large team covering both IT Applications and IT Infrastructure.
Experience of working in a complex environment with multiple stakeholders including onsite/offshore model.
Good to have:
Knowledge on IT Operations (Application & Infrastructure Support).