Service Manager (Digital Workplace & Service Desk)

Be part of our beating heart

Shape the digital future of aviation at Brussels Airport!

Brussels Airport isn’t just a place where planes take off—it’s a dynamic, fully connected economic hub that drives people, businesses, and innovation. We are on a mission to become one of the world’s best airports, and we need a visionary Enterprise Architect to help us shape the airport of tomorrow.

If you’re passionate about technology, strategy, and making a real impact, this is your opportunity to architect the future of air travel in the heart of Europe.

As a Service Manager – Digital Workplace & Service Desk, you own the end-to-end responsibility for all ICT services related to Digital Workplace and Service Desk, ensuring high-quality, continuous service and strategic improvements. You report to the Head of Generic ICT, which covers IT services essential to running the organization.

IMPACT

• Oversee day-to-day operations (run) and drive continuous improvement.
• Manage service quality using SLAs and product/application lifecycle oversight.
• Maintain close collaboration with internal stakeholders and monitor market trends.
• Lead the development and implementation of the strategic roadmap (2–4 years), aligning with business needs.
• Oversee budgets for run and change initiatives.
• Manage and inspire multidisciplinary teams and coordinate across departments and suppliers.
• Act as the key account manager for business stakeholders and lead governance structures (SteerCos, user groups).

WHAT SETS YOU APART:

• Master’s degree or equivalent through experience.
• 10+ years of relevant experience with proven results and leadership.
• Solid background in internal IT services, digital workplace, and service desk management.
• Strong strategic mindset combined with operational execution.
• Skilled in team leadership, change management, stakeholder communication, and negotiations.
• Fluent in Dutch, French, and English.

WHY BRUSSELS AIRPORT?

• Be Part of Something Bigger – Work at the beating heart of European connectivity, where innovation and sustainability lead the way.
• A World-Class Work Environment – Our state-of-the-art Compass building offers inspiring spaces and full support for hybrid work.
• Smart & Green Mobility – Enjoy a sustainable commute with direct train access, cycling facilities, and electric vehicle options.
• A Competitive Package – We offer an attractive salary, top-tier benefits, and career growth opportunities in a high-impact role.

If you have any questions, please don't hesitate to contact sofie.bruynooghe@brusselsairport.be