Information Technology Operations Manager

At B&B,

We build long-term relationships with our customers through our commitment, advice and the quality of our work. We offer a comprehensive service, acting as our customers' point of contact for all IT matters. We take care of all IT implementations and proactive maintenance of their IT infrastructure. 

Role Description

We are seeking a dedicated IT Operations manager for a full-time, on-site position located in Limal. Our IT Operations Manager oversees all of our customers 's IT infrastructure, systems, and support teams to ensure maximum uptime, security, and efficiency. They manage day-to-day "business as usual" (BAU) operations, including help desk, networking, servers, and vendor relationships. Key responsibilities include implementing IT policies, managing budgets, and leading technical teams to support organisational objectives.

Key Responsibilities

• Infrastructure Management: Monitor and maintain servers (physical/cloud), networks, databases, and security systems to ensure high availability.
• Team Leadership: Supervise IT staff (system administrators, help desk), delegate tasks, provide training, and mentor employees.
• System Maintenance: Oversee software installations, hardware upgrades, and regular system backups.
• Support Operations: Manage the IT service desk to resolve employee technical issues promptly.
• Security & Compliance : Implement, monitor, and enforce security protocols, firewalls, and data protection policies.
• Disaster Recovery : Develop and maintain disaster recovery plans to ensure business continuity. 

Requirements and Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience: Several years of experience in IT operations, infrastructure, or technical support, with prior management experience.
• Technical Skills: Deep knowledge of network technologies (LAN/WAN), server administration (Active Directory, virtualization), cloud platforms (AWS/Azure), and IT security protocols.
• Soft Skills: leadership, communication, troubleshooting, and project management skills.

Common Certifications

• ITIL (Information Technology Infrastructure Library)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Systems Administrator (MCSA)