IT Product Lead

• Place du Trône 1, BRUXELLES, BE, 1000
• INFORMATION TECHNOLOGY
• 9684
• 3A - Sedentary
• Philippe Houtart

Context

Within AXA Belgium, the IT Relationship department is responsible for the day-to-day management, security, technical and functional evolution of the Relationship insurance applications and systems for our employees, customers and brokers.

The IT Customer, Distributor and Data department is seeking to appoint an IT Product Lead, taking care of around 27 applications either based on the Microsoft Dynamics technology or on the Selligent technology.

The challenge

Your responsibilities as IT Product Lead :

• As a leader and coach of the team, you make sure the team composition ensures a good knowledge to maintain and extend the applications within the Customer and Distributor domain, including quality of service and security compliance of our already running applications.

• Act as IT Product Owner and organise the backlog of the team, including :

• The maintenance activities touching the products under ownership of the team: bug fixing, evergreen upgrades, security updates and fixes, performance and resilience improvements, production monitoring, incidents resolution, …

• The impacts due to peripherical initiatives or BAU demands impacting the products under ownership of the team

• Advise business stakeholders by providing product insights and recommendations to support informed prioritization and strategic decisions.You organise and coach a team of around 15 people (internals, contractors, and offshore partners) to grow to a higher level of maturity year after year, in a way the team can maintain the products (applications and services) in BAU mode

• Apart from managing your direct team you also will need to coordinate the different experts who contribute to your initiatives, such as business and IT Epic/Project managers, architects and security specialists. It is essential that you nurture an extended network that will facilitate the exchanges with other teams and ultimately the removal of impediments.
• Manage product budgets, track financial execution, ensure cost efficiency and collaborate with finance teams to forecast spendings
• You will report back to your IT Feature manager, IT management and business stakeholders and sponsors.

Your skills and experience:

• At least 10 years of experience in IT team management - expertise in different project and operations delivery practices such as scaled agile, ITIL and waterfall
• You have experience in application management activities, with good understanding of the business context and objectives.
• You have a good overview of the different technological components in modern IT (Cloud, AWS/Azure, Security principles).
• Knowledge of one of the two national languages and English (knowledge of the second national language is a major asset).
• Experience in the insurance sector is an asset.
• Experience with Microsoft Dynamics 365 Customer Engagement and Power Platform are a plus.

Your profile

• You demonstrate participative leadership skills.
• Delivering value to the customer is your priority.
• You communicate actively and above all proactively.
• Able to build a strong network and to identify the best people you need to reach out to collaborate with you and your teams.
• You negotiate and respect your commitments.
• You are a role model and promote cultural change within the project team: empowerment, learning/development culture.

• Able to communicate with business and technical colleagues alike, and to gain buy-in within the different levels of the organization.

• Pragmatic and have the right mindset to quickly deliver effective solutions meeting the actual needs of the business

• Conscious of the impact of business analysis, architecture, application and technical design, code quality and followed processes on the implementation outcome
• You promote continuous improvement of quality of service
• Willing to apply both conventional and innovative methods and techniques, and able to find the right balance between them
• A coach for your team members, helping them grow in their autonomy and professional development
• Proactive in identifying and addressing risks and issues
• Driven to deliver fast and quality results

AXA aims to be a reflection of the diverse society in which we live and has therefore been pursuing a policy of active diversity, non-discrimination, and equal opportunities for many years. In this context, we guarantee equal treatment and access to recruitment, regardless of age, origin, cultural background, disability, gender, sexual orientation, or other characteristics.

AXA Belgium

We are more than 3000 employees, partnering with 3200 brokers, located in our modern offices in Brussels, Antwerp, Eupen, and Liège. We are serving 3 million customers, and we are proud to be the number 1 car insurer. It is our ambition to not only be a payer but rather a real partner for our customers.

Our four core values drive us every day to give our best for our customers while collaborating effectively with our colleagues: Customer First, Integrity, Courage, and One AXA.

At AXA, we reject unfair or unlawful discrimination in any form. More info in our Diversity & Inclusion Policy.

What we offer

A nice reward for your work

An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers, the full reimbursement of public transport, and a cafeteria plan.

The benefits of working at an insurance company

From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products.

A job that respects your personal life and dreams

A flexible schedule of 35 hours per week, 36 days of leave per year to recharge, as well as the option to work partially from home.

You will benefit from sports classes at work, employee wellness programs and trainings, to keep you in great shape, both physically and mentally.