Customer Service Officer

ARTECO, a 50-50 joint venture between Chevron and TotalEnergies with 170 employees, specializes in the development and production of high-quality antifreeze coolants and heat transfer fluids. Arteco caters to various automotive applications, including traditional internal combustion engines and new energy vehicles (NEV), as well as industrial applications and electronics cooling, including data centers. As a market leader in this segment, ARTECO excels in providing innovative solutions for a wide range of cooling needs. Our base line "Engenious Coolants" stands for engine and ingenious, both keywords in our company.

At Arteco, we go the extra mile for our customer and constantly strive to excelin all aspects of our business. Our dedication to corporate social responsibility is a strong driver for Arteco. We prioritize sustainability across all aspects of our operations. We collaborate to accelerate by working together and valuing the strengths that people bring to the table, to move faster and have better results. We explore and learn continuously innovative ways to deal with new realities. As we learn, we can reinvent ourselves as an organization and as professionals.

The Arteco team, based in our offices in Ghent, is currently looking for a

Customer Service Officer

As a Customer Service Officer, you will manage international customer portfolios and oversee the order-to-cash process in SAP. From accurate order entry to timely delivery and invoicing, you ensure everything runs efficiently. With your strong communication skills and customer-oriented approach, you will be the central link between the customer, production, and logistics.

What will be your responsibilities?

• You manage a customer portfolio consisting of Chevron and TotalEnergies affiliates.
• You oversee the entire order-to-cash (O2C) process in a SAP environment.
• You ensure timely and accurate order entry.
• You coordinate logistics and make sure all (export) documentation is in place.
• You ensure accurate pricing and on-time invoicing.
• You act as the Single Point of Contact for the customer regarding orders, logistics and documentation.
• You ensure seamless communication and collaboration with customers.
• You liaise between the customer, production plant, and logistics service provider (LSP).
• You proactively resolve issues related to orders and deliveries and keep customers informed.
• You build close working relationships with customers to understand and meet their needs.
• You directly report to the Customer Service Manager.

What makes you the right candidate for this role?

• You hold a bachelor's degree in applied language studies, Logistics management, Office Management or equivalent through experience.
• You are fluent in Dutch and English (written and spoken). Knowledge of other languages is an asset.
• You work effectively with diverse teams and customers worldwide.
• You have a proactive mindset, strong problem-solving skills and the ability to adapt to new technologies quickly.
• You combine flexibility and strong planning skills with a hands-on mentality, enabling you to manage multiple priorities effectively.
• You communicate clearly and professionally.

What can you expect from us?

• We offer you a challenging role in a growing and financially sound company.
• You will start with a fixed-term contract and have the opportunity to evolve into a permanent contract.
• You will be working in an international environment with high quality and safety standards.
• You will join a team that strives for results and which values independent thinking and teamwork.
• We offer a competitive salary package, group insurance, health insurance, meal vouchers, a large vacation entitlement, the possibility to work from home …

At Arteco, we firmly believe people are key to our success, and we are committed to empowering them to grow personally and professionally. If you are ready to contribute your expertise to our team and go the extra mile for the customer, we invite you to submit your application.

Sounds good?

Please apply by completing the application form and attaching your CV and cover letter in English.

We are really looking forward to meeting you.