Customer Experience Strategic Lead

Customer Experience Strategic Lead EMEA Industrial & Scientific – Location: Brussels/Belgium 
About Ansell
Ansell is a world leader in providing superior health and safety protection solutions that enhance human well-being. The world's need for better protection never stops, so Ansell is constantly researching, developing and investing to manufacture and distribute cutting-edge product innovation and technology, marketed under well-known brands that customers trust. Operating in two main business segments, industrial and healthcare, Ansell is the market leader that continues to grow, employing 14,000 people worldwide. Learn more about our Company, our People and our Values:
Join us as Customer Experience Lead EMEA Industrial & Scientific (German speaking) 
Ansell is looking for a Customer Experience Strategic Lead EMEA to elevate the end-to-end customer experience for our most strategic and high-value customers across the region.

What will your role be?
•    Own and manage a portfolio of strategic customers (incl. €1M+ turnover accounts)
•    Drive customer success through clear KPIs, governance, and performance metrics
•    Own and continuously improve the 360° customer journey across all touchpoints
•    Act as the Voice of the Customer, turning insights into tangible improvements
•    Lead customer governance (monthly/quarterly business reviews, journey calls)
•    Partner closely with Sales, Product, Customer Service, and other teams to resolve issues, optimize portfolios, and support growth (incl. NPD adoption)
•    Drive sustainable change through root cause analysis and structured follow-up
•    Ensure contract compliance and delivery against SLAs
•    Lead a high-touch, premium service model for strategic accounts in collaboration with Customer Service teams 
What will you bring to Ansell?
•    A university degree or equivalent experience gained in a similar international, B2B environment.
•    Minimum 5 years of experience in customer experience, commercial, marketing, or Key Account roles within a B2B context.
•    Excellent verbal and written communication skills in English; additional languages (German) are a strong asset.
•    Hands-on experience with CRM and ERP systems, Power BI, and Excel, with the ability to track, analyze, and translate data across platforms.
•    Strong business acumen and a commercial mindset, with experience navigating matrix organizations.
•    A highly analytical mindset, able to turn insights into actionable improvements and business decisions.
•    Confident presentation and storytelling skills, capable of engaging and influencing senior stakeholders.
•    Proven ability to influence decisions and drive initiatives across functions without direct authority.
•    A results-driven approach, focused on measurable impact and continuous improvement.
•    Ability to work independently, take ownership, and manage priorities effectively.
•    A culturally sensitive, international mindset, with the flexibility to adapt communication across regions and audiences.
•    Strong organizational skills, with the ability to remain flexible and adaptable in a fast-paced environment.
•    A genuine commitment to understanding and exceeding the expectations of both internal and external customers.
Why join Ansell?
•    Work for a global leader in health and safety protection solutions
•    Competitive remuneration and annual bonus based on performance
•    Country-specific benefits (e.g. meal vouchers, medical coverage, pension plan)
•    Flexible working arrangements combining office and remote work
•    Inclusive, collaborative, and supportive work culture
•    International environment with diverse teams
•    Professional development and career growth opportunities