Specialist Support Officer (Permanent)
Solliciteren
Plaats
BrusselsBelgië
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-03-04Online to:
2026-05-04EUR 15.00 HOUR
Specialist Support Officer (Permanent)
We are seeking for a versatile and autonomous IT support specialist for a key client based in Belgium .
Main tasks:
Service desk agent, incident agent and analyst, problem agent and analyst.
Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate.
First and second-line support: remote and on-site support.
Recording and tracking incident, request and problem information.
Participating in reconfiguration/installation of PC environment.
Documenting operational support procedures.
Drafting technical content for knowledge database.
Perform all tasks of a service desk operator .
Testing and administration of applications.
Collaborate with system and database administration to carry out administrative tasks.
Fulfil SDO tasks and vice-versa when working for MEP IT Support.
Skills:
Strong knowledge of MS office applications.
Experience with Windows-based end-user computers.
Good understanding of the main mobile devices platforms and core mobile applications.
Requirements:
~ ITIL V4 Foundation Certified.
Experience:
~ Minimum 3 years of relevant professional experience in IT support.
Languages:
English at B2 level.
French at B2 level.
German is a plus.
Location: Brussels, Belgium (On-site)
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